IBM Support

How to perform a clean reinstall of a Notes client

Technote (FAQ)


Question

A user is experiencing a problem using the Lotus Notes client. The problem appears to be specific to the user's machine and rerunning setup for the Notes client (as described in technote 1245069 ) has not resolved the problem. How can you reinstall the client?

Answer

When troubleshooting a Notes client problem, a troubleshooting technique consists of performing a clean reinstall of the Notes client. A clean reinstall of the Notes client is a logical next step if running setup again does not fix the problem.
Option A:
You can use the Notes Install Cleanup Executable (NICE) tool to remove an existing Notes installation. To download and read more information about this tool, see technote #1459714 - "Using the Lotus Notes Install Cleanup Executable (NICE) tool".

Option B:
1. Backup key Notes files by copying them to a folder that is located outside the current Notes installation. A list of key files to save or backup can be found in the Lotus Notes Help topic "Important Notes files to save or backup." For your convenience, this list is repeated below.

2. Uninstall Notes using the Add or Remove Programs utility (to remove Program files and the Registry entries).

3. Delete the Notes folder and all folders within it (to remove Notes data files).

4. Reinstall the Notes client.

5. Replace key Notes files (from Step 1) to their original location.




Additional Information

When Notes is uninstalled using Add/Remove programs in Control Panel, these things happen:
  • Notes program files (that have not been modified since install) are removed from the Notes directory.
  • The Notes entries in the Windows Registry are removed.

The Notes folder, the data directory, and all files modified after the install (such as those created or modified during Setup or subsequently by a user) remain on the system. The goal of performing a clean reinstall is to remove any ambiguity about whether a file from the original install is causing a problem. Therefore, you must be absolutely thorough when performing a clean reinstall. For this reason, the removal of any leftover files is required.



Copy of Help topic: "Important Notes files to save or backup"

The following is a list of Notes files that you may want to save or backup in case you ever need to uninstall Notes and then reinstall it at another time.

Note You may not have all of these files.

File name Location (directory) Comments
BOOKMARK.NSF \Notes\Data Contains your saved bookmarks and Welcome Page information.
BUSYTIME.NSF \Notes\Data Contains your local free time information.
DESKTOP6.NDK \Notes\Data This is your Workspace that maps to your bookmarks.
HEADLINE.NSF \Notes\Data Contains your Database Subscriptions information.
INSTALL.LOG \Notes Contains the configuration information based on the options available when you install Notes. This file is used for comparison when you upgrade to new versions of Notes.
INTERNET.NSF \Notes\Data Contains information from your newsgroup subscriptions (NNTP).
NAMES.NSF \Notes\Data Contains your contacts, connections, locations, and Personal Address Book information.
NOTES.INI \Notes Contains the information you provide when you set up Notes, including the options you select in User Preferences. May also contain information created by your administrator. This file gets deleted when you uninstall Notes.
PERWEB.NSF \Notes\Data This is your Personal Web Navigator database that contains Web browser information.
USER.DIC \Notes\Data Contains all of the words you have added to your personal dictionary through the "Add to Dictionary" option in the Spell Checker.
*.NSF (Local databases that you created or modified are stored in the Data directory.) \Notes\Data Local databases that you created or modified are stored in the Data directory.
<yourname>.NSF
(local replica of your mail file, if you have one)

Note: by default, this file follows a 'first initial_first seven letters of last name'
convention, but it could be named differently.
\Notes\Data\Mail

Note: this is the default directory -- file could be placed elsewhere.

Contains your Mail, Calendar, and To Do list. This only shows up in the Data directory if you have a local replica of your Mail file.
<a_yourname>.NSF
(local archive of your mail file, if you have one)

Note: by default, this file follows the same naming convention above, but prefixes the name with a_ -- but it could be named differently.
Example: a_jdoe.nsf
\Notes\Data\Archive

Note: this is the default directory -- file could be placed elsewhere
Contains archived mail.
*.ID \Notes\Data Local ID files.

Related information

How to rerun setup on a Notes client
Using the Lotus Notes Install Cleanup Executable (NICE)


Document information

More support for: IBM Notes
Install/Setup

Software version: 6.0, 6.5, 7.0, 8.0, 8.5

Operating system(s): Windows

Reference #: 1245159

Modified date: 05 June 2012