IBM Support

How to recreate the LotusQuickr\lotusquickr directory

Technote (FAQ)


How can you recreate the LotusQuickr\lotusquickr directory for Lotus Quickr services for Lotus Domino?

The name of the directory is determined by the settings in the notes.ini file, for example, QuickPlaceSubdirectory=LotusQuickr.

NOTE: During the normal upgrade process from QuickPlace to Lotus Quickr, the upgrade changes the directory name in the notes.ini file from QuickPlace to LotusQuickr. However, some customers will maintain the original QuickPlace\quickplace directory structure. To know what the directory is, check the notes.ini for the QuickPlaceSubdirectory= setting.


There are numerous situations where the LotusQuickr\lotusquickr directory must be deleted and automatically re-created when the server starts. For example:

  • the Welcome Page does not display properly
  • the settings specified under Server Settings are incorrect, but administrators are unable to change and update those settings
  • errors occur when running the qptool commands for upgrading from QuickPlace to Lotus Quickr
  • errors occur when you try to log in and access the Site Administration user interface
  • you cannot view options within Site Administration; you see messages that say items are already being edited


To rebuild the LotusQuickr\lotusquickr Admin Place, follow the steps included here:

  1. Shut down the Lotus Quickr for Domino server.
  2. From the operating system, navigate to the following directory:

    {Domino Data}\LotusQuickr

    where {Domino Data} represents the path to your server's Data Directory.
  3. Within

    {Domino Data}\LotusQuickr

    find the "lotusquickr" Admin Place. Rename the place as follows:

    {Domino Data}\LotusQuickr\lotusquickr

    renamed as

    {Domino Data}\LotusQuickr\lotusquickr_old
  4. Move the lotusquickr_old directory outside of the Data Directory

  5. Restart the Lotus Quickr for Domino server. This will automatically recreate the

    {Domino Data}\LotusQuickr\lotusquickr

  6. You will now need to reconfigure all settings in the admin place by logging into Quickr using the local administrator ID. This is the account that does not exist in your user directory and was created during Quickr installation.

    If you are unsure of this account, open the server's notes.ini file and find the "QuickPlaceAdmin" entry. You will need the value after CN= and before the first forward slash. For example:


    On this server, the local administrator's login id is "qpadmin."

    If you cannot remember the ID's password, you can reset it by issuing the command:

    load qptool password -u <LocalAdminID> -p lotusquickr -pw <newpassword>

    For example:

    load qptool password -u qpadmin -p lotusquickr -pw newpassword"
  7. Log into Quickr using the local administrator ID.
  8. Click on the "Site Administration" link in the lower left hand corner and begin reconfiguring Quickr settings as needed under the "Security," "User Directory," and "Other Options" links.
  9. After completing your reconfiguration of the Lotus Quickr for Domino Admin Place, log out of Quickr and re-login using your normal directory ID/password to verify that directory users are able to log in again..

If something goes wrong in the above process, you can back out of your changes and re-implement the original Quickr Admin Place by doing the following:
  1. Shut down the Lotus Quickr server.
  2. From the operating system, delete the new

    {Domino Data}LotusQuickr\lotusquickr

  3. Move the "lotusquickr_old" directory back to

    {Domino Data}\LotusQuickr

    and rename back to "lotusquickr"

  4. Restart the Lotus Quickr server and verify you are able to using your normal directory ID/password again.

Cross reference information
Segment Product Component Platform Version Edition
Organizational Productivity- Portals & Collaboration Lotus Quickr for Domino Administration AIX, i5/OS, Solaris, Windows 8.2, 8.1, 8.0

Document information

More support for: Lotus End of Support Products
Lotus Quickr for Domino

Software version: 8.1,, 8.2, 8.5, 8.5.1

Operating system(s): AIX, IBM i, Linux, Windows

Software edition: All Editions

Reference #: 1187851

Modified date: 12 October 2013