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PM99343: DOORS popup indicating loss of connection with License Server should also include information to save data before clicking OK

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APAR status

  • Closed as program error.

Error description

  • DOORS popup indicating loss of connection with License Server
    should also include information to save data before clicking OK.
    
    Currently, when the DOORS Client looses connection with the
    License Server a message pops up indicating that the connection
    to License Server has been lost and there is only an OK button
    to click on it. As soon as the users click on OK, the DOORS
    Client is immediately closed and ALL unsaved data is lost.
    
    However, even with the pop up message, the users can still save
    their work by first going to their Modules and saving them
    (provided an active connection with the DOORS DB Server exists
    and its only the License Server connection that has been lost)
    and hence avoid data loss.
    
    Currently the pop up message doesn't have any message informing
    the users to first save their work before clicking on OK. Hence,
    this message should be improved so that data loss scenarios are
    avoided.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    DOORS popup indicating loss of connection with License
    Server should also include information to save data before
    clicking OK
    

Problem conclusion

  • The code has been changed so that the user is prompted to
    save the module.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM99343

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    940

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-10-17

  • Closed date

    2014-03-03

  • Last modified date

    2014-03-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R940 PSN

       UP



Document information

More support for: Rational DOORS

Software version: 9.4

Reference #: PM99343

Modified date: 03 March 2014