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PM97295: DOORS 'help.exe' will consume 100% CPU ? if a new DOORS Help session is launched it will show empty screen.

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APAR status

  • Closed as program error.

Error description

  • DOORS 'help.exe' will consume 100% CPU & if a new DOORS Help
    session is launched in this state of the 'help.exe' process, it
    will show empty screen.
    
    Workaround:
    ========
    Don't close the help using Rational DOORS Help - File->Exit.
    Instead leave the Help Window open when the user closes the
    DOORS client - the Rational DOORS help will also close.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users - Windows client environment                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * DOORS help.exe will consume 100% CPU and if a new DOORS Help *
    * session is launched it will show an empty screen.            *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • The RCPHelp component was updated for the DOORS 9.6.0.0 release
    (new help.exe).
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM97295

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    950

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-09-18

  • Closed date

    2014-06-07

  • Last modified date

    2014-06-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R960 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 9.5

Reference #: PM97295

Modified date: 07 June 2014