PM93411: Inserting a PDF OLE after an image separated by a carriage retur n doesn't display the OLE Icon on Windows 7 Operating System

Rational DOORS and DOORS Web Access Fix Pack 1 (9.5.2.1) for 9.5.2
Rational DOORS Fix Pack 2 (9.5.2.2) for 9.5.2

APAR status

• Closed as program error.

Error description

• On Windows 7 Operating Systems, inserting a PDF OLE as 'Display
  as icon' after an image separated by a carriage return (Enter
  key) doesn't display the OLE Icon.
  
  Steps to reproduce:
  =============
  Must be tried on a DOORS Client installed on a Windows 7
  Operating System
  1. In a DOORS Module, edit Object Text and first insert any
  image (say a print screen of the desktop)
  2. Add a carriage return (Enter Key) and then insert a PDF OLE
  as 'Display as Icon'
  3. You would initially observe that the 'Adobe Acrobat Document'
  is displayed beneath the default Adobe Acrobat Reader
  application Icon
  4. Save the Module.
  5. You would now observe that the Adobe Acrobat Reader Icon and
  the text 'Adobe Acrobat Document' both are no longer displayed.
  
  However, the OLE itself doesn't get removed. It still exists but
  is replaced by a white spaced box. Highlighting it would bring
  up a bordered shape indicating the presence of the OLE. Double
  clicking on the box does indeed activate the OLE.
  
  If you right click on the box and goto Object Properties, we
  would observe that the OLE is listed as 'Editable information'
  even though it had been inserted as 'display as icon'. Changing
  it again to 'display as icon' and saving doesn't retain the
  settings and the icon still doesn't get listed.
  
  NOTE:
  ====
  I have been able to observe the behavior in 9.4.0.1, 9.5.0.X and
  9.5.1.X versions.
  
  The issue is NOT seen if there exists any other kind of OLE
  rather than the image as the first OLE.
  The issue is NOT seen if the PDF OLE is inserted as Editable
  information.
  The issue is NOT seen if the PDF OLE is inserted as the first
  OLE in the attribute.
  The issue is NOT seen in Windows XP SP3 either.
  The issue is NOT seen in DOORS 8.3 on Windows 7 Operating System
  (though this version of DOORS is no longer supported)
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
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  On Windows 7 Operating Systems, inserting a PDF OLE as
  'Display as icon' after an image separated by a carriage
  return (Enter key) doesn't display the OLE Icon.
  
  Steps to reproduce:
  =============
  Must be tried on a DOORS Client installed on a Windows 7
  Operating System
  1. In a DOORS Module, edit Object Text and first insert any
  image (say a print screen of the desktop)
  2. Add a carriage return (Enter Key) and then insert a PDF
  OLE as 'Display as Icon'
  3. You would initially observe that the 'Adobe Acrobat
  Document' is displayed beneath the default Adobe Acrobat
  Reader application Icon
  4. Save the Module.
  5. You would now observe that the Adobe Acrobat Reader Icon
  and the text 'Adobe Acrobat Document' both are no longer
  displayed.
  
  However, the OLE itself doesn't get removed. It still exists
  but is replaced by a white spaced box. Highlighting it would
  bring up a bordered shape indicating the presence of the
  OLE. Double clicking on the box does indeed activate the
  OLE.
  
  If you right click on the box and goto Object Properties, we
  would observe that the OLE is listed as 'Editable
  information' even though it had been inserted as "display as
  icon'. Changing it again to 'display as icon' and saving
  doesn't retain the settings and the icon still doesn't get
  listed.
  
  NOTE:
  ====
  I have been able to observe the behavior in 9.4.0.1, 9.5.0.X
  and 9.5.1.X versions.
  
  The issue is NOT seen if there exists any other kind of OLE
  rather than the image as the first OLE.
  The issue is NOT seen if the PDF OLE is inserted as Editable
  information.
  The issue is NOT seen if the PDF OLE is inserted as the
  first OLE in the attribute.
  The issue is NOT seen in Windows XP SP3 either.
  The issue is NOT seen in DOORS 8.3 on Windows 7 Operating
  System (though this version of DOORS is no longer supported)
  

Problem conclusion

• The code has been changed so that this issue no longer
  occurs.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC DOORS AN

• Fixed component ID

  5724V85DA

Applicable component levels

• R430 PSN

     UP