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PM85806: Docs Correction:Any PDF OLEs insterted into DOORS with Adobe Reader installed on the system, not opening with othe PDF Reader

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APAR status

  • Closed as program error.

Error description

  • DOORS 9.5.0.1, 9.5, 9.4.x.x
    PDF Acrobat Reader
    
    Problem Description:
    
    Any PDF OLEs insterted into DOORS with Adobe Reader installed on
    the system, is not opening when you have any other PDF
    reader/Viewer.
    
    You get a error: 'This OLE can not be activated because its
    associated application is not available'
    
    Steps to Reproduce:
    
    1. Open DOORS and insert any PDF as OLE while you have Adobe
    Reader installed.
    2. Now try to activate the same OLE from a different Client,
    with any other PDF Reader like PDF Xchange Viewer.
    3. You will get the error
    4. The same error is seen if you uninstall Adobe Reader on the
    system that was used to insert the OLE and install PDF Xchange
    Viewer.
    
    Workaround:
    
    Either install Adobe Reader or Insert the PDF OLEs again without
    Adobe Reader being installed.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Any PDF OLEs insterted into DOORS with Adobe Reader
    installed on the system, is not opening when you have any
    other PDF reader/Viewer. This restriction was not documented
    in the Rational DOORS Information center.
    

Problem conclusion

  • The following restriction has been added to the Rational
    DOORS 9.5.1 Information Center.
    
    Restriction: If you insert a PDF as an OLE object in a
    module and your system is associated with Adobe Reader, an
    error is displayed if other users try to open the PDF on
    computers that are associated with other PDF readers, such
    as the PDF-XChange Viewer. The following error is displayed:
    This OLE can not be activated because its associated
    application is not available. To avoid this problem, insert
    the PDF on a computer that is not associated with a PDF
    reader.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM85806

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    930

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-03-28

  • Closed date

    2013-06-11

  • Last modified date

    2013-06-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R930 PSN

       UP



Document information

More support for: Rational DOORS

Software version: 9.3

Reference #: PM85806

Modified date: 11 June 2013