PM84570: DOORS: scenario where users and groups are not restored

Rational DOORS Fix Pack 2 (9.5.1.2) for 9.5.1

APAR status

• Closed as program error.

Error description

• Another process accessing the DOORS data files (such as a virus
  scanner) can cause the process of restoring users and groups
  from a .dua file to fail. This leaves the database in a state
  where no users can login to DOORS.
  

Local fix

Problem summary

• Anti-virus software is locking a folder created during the
  import of a large user list and because it contains thousands of
   files it takes longer to scan than DOORS takes to process the
  users and attempt to delete the folder.
  

Problem conclusion

• Made the folder delete pause and retry a limited number of times
   if it fails.
  

Temporary fix

• If possible, plit the user list into smaller parts
  

Comments

• This happens in versions of DOORS prior to DOORS 9.5.1.2. This i
  s a client side fix.
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC DOORS

• Fixed component ID

  5724V61DR

Applicable component levels

• R951 PSY

     UP