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PM84570: DOORS: scenario where users and groups are not restored

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Another process accessing the DOORS data files (such as a virus
    scanner) can cause the process of restoring users and groups
    from a .dua file to fail. This leaves the database in a state
    where no users can login to DOORS.
    

Local fix

Problem summary

  • Anti-virus software is locking a folder created during the
    import of a large user list and because it contains thousands of
     files it takes longer to scan than DOORS takes to process the
    users and attempt to delete the folder.
    

Problem conclusion

  • Made the folder delete pause and retry a limited number of times
     if it fails.
    

Temporary fix

  • If possible, plit the user list into smaller parts
    

Comments

  • This happens in versions of DOORS prior to DOORS 9.5.1.2. This i
    s a client side fix.
    

APAR Information

  • APAR number

    PM84570

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    930

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-03-11

  • Closed date

    2013-11-07

  • Last modified date

    2013-11-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R951 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 9.3

Reference #: PM84570

Modified date: 07 November 2013