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PM80745: Login to RTC hosted by WAS will fail when DOORS module is open in read only mode when submitting a Requirement Change Request

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APAR status

  • Closed as program error.

Error description

  • Login to RTC hosted by WAS will fail when DOORS module is open
    in read only mode when submitting a Requirement Change Request
    
    
    Rational Team Concert 4.x
       Hosted by WebSphere 8.x
    DOORS 9.4
    DOORS Web Access 1.5
    
    
    Steps to configure the environment:
    
    Configure the DOORS DWA Integrations by following the
    documentation below:
    
       Use Case Scenarios for DOORS/DWA and RTC
    
    https://www.ibm.com/developerworks/mydeveloperworks/blogs/Sriniv
    asMandava/?lang=en
    
       Configure DOORS and Rational Team Concert for globally
    distributed workers
    http://www.ibm.com/developerworks/rational/library/doors-rationa
    l-team-concert-globally-distributed-workers/
    
       Integrate Rational DOORS and Rational Team Concert change
    management
    http://www.ibm.com/developerworks/rational/library/integrate-rat
    ional-doors-and-rational-team-concert-change-management/index.ht
    ml
    
       RTC Documentation on jazz.net (no longer available)
           https://jazz.net/library/article/624
    
    
    Steps to reproduce:
       1. Open DOORS, Open a module in READ ONLY
       2. Module opens READ ONLY
       3. Change Management ?? Requirements Change Management ??
    Submit
       4. Presented with a prompt for login ? select login which
    opens the Jazz login screen.
       5. Enter credentials into RTC login screen
       6. The same login screen as step 4 as represented again.
       7. This time, the following error is seen within DOORS:
    
    Error!  The current URL is invalid or out of date.
       Run the default action
    
    
    Workaround:
    
    As noted within the documentation above, the DOORS DWA
    Integrations with RTC requires BASIC authentication.  The notes
    indicate steps for Tomcat hosted RTC servers, but fail to
    mention the correct steps for WebSphere hosted RTC instances.
    The steps to properly configure WebSphere RTC to use BASIC
    rather than the default FORM authentication, the following must
    be modified on the RTC server:
    
    Please modify the web.xml for the JTS, CCM and QM within the
    WebSphere profile.
    
    NOTE:  WebSphere caches the web.xml in several places. So
    without having to
    unpack jts.war and ccm.war modify the web.xml and redeploy you
    can:
    
    1. Shutdown the WebSphere profile
    2. Delete all of the contents of the wstemp and temp directories
    in the
    WebSphere profile:
    
     For example:
       C:\Program
    Files\IBM\WebSphere\AppServer\profiles\AppSrv01\temp
       C:\Program
    Files\IBM\WebSphere\AppServer\profiles\AppSrv01\wstemp
    
    
    3. Modify the web.xml (both UNIX and Windows Examples provided)
    
    C:\Program
    Files\IBM\WebSphere\AppServer\profiles\AppSrv01\installedApps\LI
    BPOCNode01Cell\jts_war.ear\jts.war\WEB-INF\web.xml
    /opt/IBM/WebSphere/AppServer/profiles/AppSrv01/installedApps/jaz
    zNode01Cell/jts_war.ear/jts.war/WEB-INF/web.xml
    
    
    C:\Program
    Files\IBM\WebSphere\AppServer\profiles\AppSrv01\installedApps\LI
    BPOCNode01Cell\ccm_war.ear\ccm.war\WEB-INF\web.xml
    /opt/IBM/WebSphere/AppServer/profiles/AppSrv01/installedApps/jaz
    zNode01Cell/ccm_war.ear/ccm.war/WEB-INF/web.xml
    
    
    C:\Program
    Files\IBM\WebSphere\AppServer\profiles\AppSrv01\installedApps\LI
    BPOCNode01Cell\qm_war.ear\qm.war\WEB-INF\web.xml
    /opt/IBM/WebSphere/AppServer/profiles/AppSrv01/installedApps/jaz
    zNode01Cell/qm_war.ear/qm.war/WEB-INF/web.xml
    
    
    
    Please ALSO modify the following in the same way:
    
    C:\Program
    Files\IBM\WebSphere\AppServer\profiles\AppSrv01\config\cells\LIB
    POCNode01Cell\applications\jts_war.ear\deployments\jts_war\jts.w
    ar\WEB-INF\web.xml
    /opt/IBM/WebSphere/AppServer/profiles/AppSrv01/config/cells/jazz
    Node01Cell/applications/jts_war.ear/deployments/jts_war/jts.war/
    WEB-INF/web.xml
    
    
    C:\Program
    Files\IBM\WebSphere\AppServer\profiles\AppSrv01\config\cells\LIB
    POCNode01Cell\applications\ccm_war.ear\deployments\ccm_war\ccm.w
    ar\WEB-INF\web.xml
    /opt/IBM/WebSphere/AppServer/profiles/AppSrv01/config/cells/jazz
    Node01Cell/applications/ccm_war.ear/deployments/ccm_war/ccm.war/
    WEB-INF/web.xml
    
    
    C:\Program
    Files\IBM\WebSphere\AppServer\profiles\AppSrv01\config\cells\LIB
    POCNode01Cell\applications\qm_war.ear\deployments\qm_war\qm.war\
    WEB-INF\web.xml
    /opt/IBM/WebSphere/AppServer/profiles/AppSrv01/config/cells/jazz
    Node01Cell/applications/qm_war.ear/deployments/qm_war/qm.war/WEB
    -INF/web.xml
    
    
    
    Please note that when you uncomment the BASIC config, you must
    comment out the FORM config as follows:
    
       ?login?
       ?auth?BASIC?/auth?
       ?realm?Jazz?/realm?
       ?/login?
       ?!--
       ?login?
       ?auth?FORM?/auth?
       ?form?
       ?form?/auth/authrequired?/form?
       ?form?/auth/authfailed?/form?
       ?/form?
      ?/login?
       --?
    
    4. Restart the WebSphere profile
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    APAR PM80745 - Login to RTC hosted by WAS will fail when
    DOORS module is open in read only mode when submitting a
    Requirement Change Request
    

Problem conclusion

  • Resolved
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM80745

  • Reported component name

    RATL TEAM CONCE

  • Reported component ID

    5724V0400

  • Reported release

    400

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2013-01-16

  • Closed date

    2013-08-07

  • Last modified date

    2013-08-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    RATL TEAM CONCE

  • Fixed component ID

    5724V0400

Applicable component levels

  • R400 PSN

       UP



Document information

More support for: Rational Team Concert

Software version: 4.0

Reference #: PM80745

Modified date: 07 August 2013