PM78809: Generate Support request not possible with Rhapsody 7.6.1.2 and eclipse platform integration

Rational Rhapsody Fix Pack 8.0.2
Rational Rhapsody 8.0.6

APAR status

• Closed as program error.

Error description

• Headline:
  Generate Support request not possible with Rhapsody 7.6.1.2 and
  eclipse platform integration
  
  
  
  APAR Error Description:
  Attempts to access 'Help' -? 'Generate Support Request' from
  within the eclipse platform integration results in error.
  
  Problem:
  The error message is attached (as screenshot). Generate Support
  Request from a standalone Rhapsody works fine.
  
  
  Observations:
  * Reinstalled and Installed the Rhapsody plugins from Eclipse.
  Didn't help.
  * Invoking GSR directly from the Supportinfo.exe works fine for
  the customer.
  * We believe that its the same exe which is Invoked in both the
  instances (Stand alone and Eclipse Platform Integration) But
  diffferent arguments passed. This could explain the difference
  in behaviour observed.
  
  
  Customer Observations:
  xml-file which is passed as argument is malformed. Open the
  attached file 'SupportInfo.xml. Go to line 91.
  
  There you see the opening ?Version? tag. The problem is, that
  whoever creates this SupportInfo.xml does not escape the values
  (in this case: ?DisplayValue? I guess somehow the rhapsody
  plugin is retrieving the information from eclipse, but the value
  has to be xml-encoded!
  
  
  
  Business Impact:
  Unable to create support request directly from Rhapsody platform
  integration
  
  
  
  Local fix:
  
  1] Access GSR from SupportInfo.exe directly
  
  2] Invoke Generate Support Request from standalone Rhapsody
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  Generate Support request not possible with Rhapsody 7.6.1.2
  and eclipse platform integration
  

Problem conclusion

• Fixed in 8.0.2
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC RHAPSODY

• Fixed component ID

  5724V74RP

Applicable component levels

• R761 PSN

     UP