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PM75080: DOORS 9.4.0.1: EXCEPTION_ACCESS_VIOLATION error ? Diagnostic log file generated when trying to import certain RIF packages

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APAR status

  • Closed as program error.

Error description

  • DOORS 9.4.0.1: EXCEPTION_ACCESS_VIOLATION error ? Diagnostic log
    file generated when trying to import certain RIF packages.
    
    In what appears to be a regression, importing certain RIF
    package in DOORS 9.4.0.1 ends up with the following:
    
    DXL Errors:
    ========
    -R-E- DXL: ?standard/rifPackages/rifImportHelperFns.inc:654? An
    unexpected error has occurred: doors.exe caused an
    EXCEPTION_ACCESS_VIOLATION in module doors.exe at 0023:00B9C06E
    
    Backtrace:
        ?standard/rifPackages/rifImportHelperFns.inc:717?
        ?standard/rifPackages/rifDefnAccept.inc:203?
        ?standard/rifPackages/rifDefnAccept.inc:414?
        ?standard/rifPackages/rifDefnAccept.inc:444?
        ?standard/rifPackages/rifDefnAccept.inc:537?
    -R-F- DXL: ?standard/rifPackages/rifImportHelperFns.inc:654?
    internal error, please submit a bug report
    Backtrace:
        ?standard/rifPackages/rifImportHelperFns.inc:717?
        ?standard/rifPackages/rifDefnAccept.inc:203?
        ?standard/rifPackages/rifDefnAccept.inc:414?
        ?standard/rifPackages/rifDefnAccept.inc:444?
        ?standard/rifPackages/rifDefnAccept.inc:537?
    
    
    
    ??Diagnostic.log???
    
    DOORS: ASSERTION FAILED, Line 634, .\destroy.c: lt-?side1.t !=
    this ?? lt-?side2.t != this ?? NLS_('Internal error: unloading
    module data referenced by loaded linkset.')
    Stack:
    
    0023:76EBF861 (0x00000690 0x00004E20 0x00000000 0x762713D0)
    ntdll.dll, ZwWaitForSingleObject()+0021 byte(s)
    0023:76271184 (0x00000690 0x00004E20 0x00000000 0x00185EF4)
    kernel32.dll, WaitForSingleObjectEx()+0067 byte(s)
    0023:76271138 (0x00000690 0x00004E20 0xADC8B53B 0x01560494)
    kernel32.dll, WaitForSingleObject()+0018 byte(s)
    0023:005CF5BC (0x00185F10 0xADC8B493 0x01560494 0x01560418)
    doors.exe
    0023:005CF8C3 (0x00000000 0x00000001 0x09480500 0x10003748)
    doors.exe
    0023:005CEC2A (0x01560418 0x01560494 0x0000027A 0xADC88B4B)
    doors.exe
    0023:0049BBE7 (0x19C4B9F0 0x00000000 0x00000000 0x00496710)
    doors.exe
    0023:0049BEBC (0x01557A90 0x01602401 0x00000000 0x09482D70)
    doors.exe
    0023:01557A74 (0x01602401 0x00000000 0x09482D70 0x00000000)
    doors.exe, tl_CheckoutName_ibmRatl()+7632229 byte(s)
    0023:01557A90 (0x00000000 0x09482D70 0x00000000 0x00000000)
    doors.exe, tl_CheckoutName_ibmRatl()+7632257 byte(s)
    0023:01602401 (0x09482D70 0x00000000 0x00000000 0x00000000)
    doors.exe, tl_CheckoutName_ibmRatl()+8330994 byte(s)
    end of stack.
    DOORS: **** Translating a structured exception ****
    DOORS: Version 9.4.0.1, build number 94292, built on Sep 12 2012
    15:56:00.
    DOORS: Microsoft Windows 7 Enterprise Edition (build 7600),
    64-bit
    DOORS: DOORS: 62 percent of memory is in use.
    DOORS: There are 2096696 total Kbytes of physical memory.
    DOORS: There are 778080 free Kbytes of physical memory.
    DOORS: There are 4193392 total Kbytes of paging file.
    DOORS: There are 2165764 free Kbytes of paging file.
    DOORS: There are 1fff80 total Kbytes of virtual memory.
    DOORS: There are 165944 free Kbytes of virtual memory.
    
    DOORS: argv[0]: C:\Program Files
    (x86)\IBM\Rational\DOORS\9.4\bin\doors.exe
    DOORS: Exception timestamp: 16/10/2012 at 18:26:01
    DOORS: doors.exe caused an EXCEPTION_ACCESS_VIOLATION in module
    doors.exe at 0023:00B9C06E
    DOORS: 0023:00B9C06E (0x19C295E8 0x19C295E8 0xADC88BCF
    0x00000000) doors.exe
    DOORS: 0023:0049BB53 (0x00000000 0x00000001 0x00000001
    0x00496710) doors.exe
    DOORS: 0023:0049BEBC (0x01557A90 0xADC88B6B 0x00000000
    0x09480DC0) doors.exe
    DOORS: 0023:01557A74 (0xADC88B6B 0x00000000 0x09480DC0
    0x00000000) doors.exe, tl_CheckoutName_ibmRatl()+7632229 byte(s)
    DOORS: 0023:01557A90 (0x00000000 0x09480DC0 0x00000000
    0x0018CBD0) doors.exe, tl_CheckoutName_ibmRatl()+7632257 byte(s)
    DOORS: **** end of event ****
    DOORS: Writing exception details...
    DOORS: Exception details have been written to:
    C:\Users\ADMINI~1\AppData\Local\Temp\DOORS-94292-2012_10_16-18_2
    6_01-2724-4560.dmp
    ==========================
    
    NOTE: The same RIF package when tried to import in either DOORS
    9.3.0.X or 9.4.0.0 works fine.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Attempting to import some RIF packages that contain links
    fails with an error message that starts like this:
    
    -R-E- DXL: ?standard/rifPackages/rifImportHelperFns.inc:654?
    An unexpected error has occurred: doors.exe caused an
    EXCEPTION_ACCESS_VIOLATION in module doors.exe at
    0023:00B9C06E
    
    Backtrace:
        ?standard/rifPackages/rifImportHelperFns.inc:717?
    

Problem conclusion

  • This error message indicates a problem in some DOORS usage
    cases. However, it does not apply to RIF/ReqIF import cases.
    
    The message has been changed to a diagnostic warning only
    visible to DOORS development so that it does not incorrectly
    abort the import.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM75080

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    930

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-10-16

  • Closed date

    2012-11-27

  • Last modified date

    2012-11-27

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R930 PSN

       UP



Document information

More support for: Rational DOORS

Software version: 9.3

Reference #: PM75080

Modified date: 27 November 2012