IBM Support

PM74990: INCORRECT DOORS DB SERVICE NAME DISPLAYED IN WINDOWS SERVICES CONSOLE ON DOUBLE BYTE OS OR LOCALES.

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APAR status

  • Closed as program error.

Error description

  • Incorrect DOORS DB Service name displayed in Windows Services
    Console on Double Byte Operating Systems or Double Byte Locale
    set on an English OS machine.
    
    If you install DOORS DB Server say 9.4.0.0 or 9.4.0.1 on a
    Japanese Operating System Windows machine (say Windows 2008
    Server R2) we would observe that the Server service is listed as
    'DOORS DB Server 9.3'.
    
    If we right click ? properties on the DOORS DB Server 9.3
    service, we would observe that the 'Service name' is shown
    correctly as 'DOORS DB Server 9.4'. However, the 'Display name'
    is set to 'DOORS DB Server 9.3'
    
    Similar behavior can be observed if you set the System Locale as
    Japanese OR Korean on a English based Windows 7 OS machine.
    
    This behavior of DOORS is confusing to the Administrators.
    
    A sample screen shot too is attached.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Incorrect DOORS DB Service name displayed in Windows
    Services Console on Double Byte OS or Locales.
    

Problem conclusion

  • The Windows Server installer was updated.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM74990

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    940

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-10-15

  • Closed date

    2014-03-03

  • Last modified date

    2014-03-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R940 PSN

       UP



Document information

More support for: Rational DOORS

Software version: 9.4

Reference #: PM74990

Modified date: 03 March 2014