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PM74604: Cursor shows 'hour glass' or 'working' indicator when exporting Module to HTML or Spreadsheet to location that doesn't exist.

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APAR status

  • Closed as program error.

Error description

  • Cursor shows 'hour glass' or 'working' indicator when exporting
    Module to HTML or Spreadsheet to location that doesn't exist.
    
    Steps to reproduce:
    -----------------------
    1. Open any Formal Module.
    2. Select File?Export?HTML or Spreadsheet
    3. Specify the path to a folder which does not exist.
    4. Click Export.
    You will get the following message and the cursor stays
    hour-glass:
    ===============================================
    CRCRD6193E: Icon copy failed:
    Copy file failed to copy C:\Program
    Files\IBM\Rational\DOORS\9.3\lib\html\bullet.gif to
    C:\Temp_1\bullet.gif
    'The system cannot find the path specified'
    ===============================================
    
    At this stage the cursor is still showing an hour glass OR
    working symbol.
    This behavior of DOORS is confusing to the end users as they
    keep waiting thinking that DOORS is still processing some
    information.
    
    Once you click OK, the cursor changes back to normal.
    
    Note: Trying to export to any of the other formats : Plain Text
    or Rich Text Format or FrameMaker with a path to a folder which
    doesn't exist doesn't make the Cursor to stay in a hour glass or
    working symbol.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Cursor shows 'hour glass' or 'working' indicator when
    exporting Module to HTML or Spreadsheet to location that
    doesn't exist.
    
    Steps to reproduce:
    -----------------------
    1. Open any Formal Module.
    2. Select File?Export?HTML or Spreadsheet
    3. Specify the path to a folder which does not exist.
    4. Click Export.
    You will get the following message and the cursor stays
    hour-glass:
    ===============================================
    CRCRD6193E: Icon copy failed:
    Copy file failed to copy C:\Program
    Files\IBM\Rational\DOORS\9.3\lib\html\bullet.gif to
    C:\Temp_1\bullet.gif
    "The system cannot find the path specified"
    ===============================================
    
    At this stage the cursor is still showing an hour glass OR
    working symbol.
    This behavior of DOORS is confusing to the end users as they
    keep waiting thinking that DOORS is still processing some
    information.
    
    Once you click OK, the cursor changes back to normal.
    
    Note: Trying to export to any of the other formats : Plain
    Text or Rich Text Format or FrameMaker with a path to a
    folder which doesn't exist doesn't make the Cursor to stay
    in a hour glass or working symbol.
    

Problem conclusion

  • Focus was brought into parent window without showing busy
    symbol.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM74604

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    930

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-10-09

  • Closed date

    2014-03-03

  • Last modified date

    2014-03-03

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R930 PSN

       UP



Document information

More support for: Rational DOORS

Software version: 9.3

Reference #: PM74604

Modified date: 03 March 2014