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PM72176: Users experience 'dead connection' error in ClearQuest when attempting to deliver CC activities

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Users experience 'dead connection' error in ClearQuest when
    attempting to deliver CC activities in a CQ enabled project,
    using the ClearTeam Explorer, CTE.  Error message given which
    indicating that the connection to the Oracle database was dead,
    CRMDB0000E occur
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    JSESSIONID was not set on requests from CCBE to CQWEB
    

Problem conclusion

  • Fix to correctly include JSESSIONID in request headers
    available in IBM Rational ClearCase version 8.0.0.5.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM72176

  • Reported component name

    CLEARQUEST UNIX

  • Reported component ID

    5724G3601

  • Reported release

    712

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-09-04

  • Closed date

    2012-12-15

  • Last modified date

    2012-12-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST UNIX

  • Fixed component ID

    5724G3601

Applicable component levels

  • R712 PSN

       UP



Document information

More support for: Rational ClearQuest

Software version: 7.1.2

Reference #: PM72176

Modified date: 15 December 2012