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PM69090: Run Time Error 5 while Exporting a document with Content Controls

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • DOORS 9.4
    MS Word 2007 and 2010
    
    A Run time error 5  is thrown while trying to export a word
    document from Word 2007 or 2010 to DOORS. The error is only seen
    when 'Content Controls' (
    http://office.microsoft.com/en-us/help/content-controls-HA010030
    750.aspx)
    are present in the document.
    
    The issue is not seen if the same document is exported through
    Word 2003 , probably as content controls are not supported.
    
    Steps to Reproduce:
    - Try exporting word document with content controls to DOORS 9.4
    from word 2007 or 2003
    

Local fix

Problem summary

  • Unable to export Word documents with Content Controls into DOORS
    

Problem conclusion

  • Content Controls add hidden characters to the text that cause
    probelms with the export.
    

Temporary fix

  • Remove\disable the content controls by saving a copy of the
    document as an older format (Office 97/2000) and then exporting
    from that.
    

Comments

APAR Information

  • APAR number

    PM69090

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    930

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-07-18

  • Closed date

    2013-12-12

  • Last modified date

    2013-12-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R952 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 9.3

Reference #: PM69090

Modified date: 12 December 2013