PM69090: Run Time Error 5 while Exporting a document with Content Controls

Rational DOORS and Rational DOORS Web Access 9.5.2
Rational DOORS and DOORS Web Access Fix Pack 1 (9.5.2.1) for 9.5.2
Rational DOORS Fix Pack 2 (9.5.2.2) for 9.5.2

APAR status

• Closed as program error.

Error description

• DOORS 9.4
  MS Word 2007 and 2010
  
  A Run time error 5  is thrown while trying to export a word
  document from Word 2007 or 2010 to DOORS. The error is only seen
  when 'Content Controls' (
  http://office.microsoft.com/en-us/help/content-controls-HA010030
  750.aspx)
  are present in the document.
  
  The issue is not seen if the same document is exported through
  Word 2003 , probably as content controls are not supported.
  
  Steps to Reproduce:
  - Try exporting word document with content controls to DOORS 9.4
  from word 2007 or 2003
  

Local fix

Problem summary

• Unable to export Word documents with Content Controls into DOORS
  

Problem conclusion

• Content Controls add hidden characters to the text that cause
  probelms with the export.
  

Temporary fix

• Remove\disable the content controls by saving a copy of the
  document as an older format (Office 97/2000) and then exporting
  from that.
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC DOORS

• Fixed component ID

  5724V61DR

Applicable component levels

• R952 PSY

     UP