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PM63112: doors.exe crashes at startup when connected to RDS and the client m/c uses Microsoft IME

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • DOORS 9.3.0.7 Client/Server
    Windows 7 32-bit Japanese
    RDS 5.2.0.1
    Microsoft Office IME 2010 / Microsoft IME 2007
    
    Unable to Start DOORS with RDS Enabled. An Appcrash on doors.exe
    is seen.
    Please find screen shot attached.
    
    Appcrash details:
    =======
    Event Name:    APPCRASH
    Application Name:    doors.exe
    Application Version:    9.3.0.6
    Application Timestamp:    4ed5663a
    Defect module name:    StackHash_9066
    Defect module version:    6.0.6000.16386
    Defect module timestamp:    4549bdc9
    Exception code:    c0000374
    Exception offset:    000af1c9
    OS version:    6.0.6000.2.0.0.256.4
    Locale ID:    1041
    Addtional info 1:    9066
    Addtional info 2:    f6064a4c296481fbb5168af4d78a6cdb
    Addtional info 3:    bd6d
    Addtional info 4:    c1634ab24dda1c40847df1866fcd7d10
    
    Workaround
    =========
    Do not use Microsoft Office 2007/ 2010 IME
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * all users/environments affected                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * DOORS 9.3.0.7                                                *
    * Client/Server Windows 7 32-bit                               *
    * Japanese RDS 5.2.0.1                                         *
    * Microsoft Office IME 2010 / Microsoft IME 2007               *
    * Unable to Start DOORS with RDS Enabled. An Appcrash on       *
    * doors.exe is seen.                                           *
    * Appcrash details: ======= Event Name: APPCRASH Application   *
    * Name: doors.exe Application Version: 9.3.0.6 Application     *
    * Timestamp: 4ed5663a Defect module name: StackHash_9066       *
    * Defect module version: 6.0.6000.16386 Defect module          *
    * timestamp: 4549bdc9 Exception code: c0000374 Exception       *
    * offset: 000af1c9 OS version: 6.0.6000.2.0.0.256.4 Locale ID: *
    * 1041 Addtional info 1: 9066 Addtional info 2:                *
    * f6064a4c296481fbb5168af4d78a6cdb Addtional info 3: bd6d      *
    * Addtional info 4: c1634ab24dda1c40847df1866fcd7d10           *
    * Workaround ========= Do not use Microsoft Office 2007/ 2010  *
    * IME                                                          *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Add "DOORS Home/bin" in the classpath environrment variable. *
    * This is needed by TDS 6.3 (RDS uses TDS) or upgrade to DOORS *
    * 9.6                                                          *
    ****************************************************************
    It's a aDOORS client side fix delivered in 9.6
    

Problem conclusion

  • DOORS installer was modified to add environment variable
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM63112

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    930

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2012-04-24

  • Closed date

    2014-06-07

  • Last modified date

    2014-06-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R960 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 9.3

Reference #: PM63112

Modified date: 07 June 2014