A fix is available
APAR status
Closed as program error.
Error description
Problem Description: DOORS RQM Interface does not work with non-admin user previlages on Windows Terminal Server or Citrix when we have multiple users accessing the Integration Client. How to reproduce: On Windows Terminal Server: - Install the RQMI Client on WTS and configure it to have RQMI Server, DOORS and RQM running on different Server. - Login to WST with userA (non-Admin User) - Now lunch DOORS and go to RQM menu ? Click on it ? Go to Export option and try to Export a DOORS module in to RQM - You will notice that javaw.exe would be create with userA credentials - While the Export for userA is still running, log in to WST as userB (non- Admin user) - Now log in to DOORS and try to access the RQM Menu within a DOORS module ? Goto Export option ? the menu hangs (nothing happens, no error is seen) - The following error is seen in the RQMI log: ERROR: C:\DOCUME~1\XTLEWI~1\LOCALS~1\Temp\2\DP8.dxl (Access is denied.)
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * **************************************************************** * PROBLEM DESCRIPTION: * **************************************************************** * RECOMMENDATION: * **************************************************************** Problem Description: DOORS RQM Interface does not work with non-admin user previlages on Windows Terminal Server or Citrix when we have multiple users accessing the Integration Client. How to reproduce: On Windows Terminal Server: - Install the RQMI Client on WTS and configure it to have RQMI Server, DOORS and RQM running on different Server. - Login to WST with userA (non-Admin User) - Now lunch DOORS and go to RQM menu ? Click on it ? Go to Export option and try to Export a DOORS module in to RQM - You will notice that javaw.exe would be create with userA credentials - While the Export for userA is still running, log in to WST as userB (non- Admin user) - Now log in to DOORS and try to access the RQM Menu within a DOORS module ? Goto Export option ? the menu hangs (nothing happens, no error is seen) - The following error is seen in the RQMI log: ERROR: C:\DOCUME~1\XTLEWI~1\LOCALS~1\Temp\2\DP8.dxl (Access is denied.)
Problem conclusion
This will be addressed in the RQMI 2012 release. The old point-to-point export functionality is being replaced by the RQM "reconcile" mechanism that queries for data and pulls it over using the DOORS OSLC RM V2 interface. The DOORS side export / synchronise option is now redundant. The java and server components will also be removed from the install.
Temporary fix
Comments
APAR Information
APAR number
PM50380
Reported component name
TLOGIC DOORS
Reported component ID
5724V61DR
Reported release
930
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt
Submitted date
2011-10-19
Closed date
2012-06-06
Last modified date
2012-06-06
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
TLOGIC DOORS
Fixed component ID
5724V61DR
Applicable component levels
R930 PSN
UP
[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSYQBZ","label":"Rational DOORS"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"9.3","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
Document Information
Modified date:
28 October 2021