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PM50380: DOORS RQM Interface does not work with non-admin user previlages on Windows Terminal Server or Citrix

A fix is available

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APAR status

  • Closed as program error.

Error description

  • Problem Description:
    
    DOORS RQM Interface does not work with non-admin user previlages
    on Windows Terminal Server or Citrix when we have multiple users
    accessing the Integration Client.
    
    
    How to reproduce:
    
    On Windows Terminal Server:
    
    - Install the RQMI Client on WTS and configure it to have RQMI
    Server, DOORS and RQM running on different Server.
    - Login to WST with userA (non-Admin User)
    - Now lunch DOORS and go to RQM menu ? Click on it ? Go to
    Export option and try to Export a DOORS module in to RQM
    - You will notice that javaw.exe would be create with userA
    credentials
    - While the Export for userA is still running, log in to WST as
    userB (non- Admin user)
    - Now log in to DOORS and try to access the RQM Menu within a
    DOORS module ? Goto Export option ? the menu hangs (nothing
    happens, no error is seen)
    - The following error is seen in the RQMI log:
      ERROR: C:\DOCUME~1\XTLEWI~1\LOCALS~1\Temp\2\DP8.dxl (Access is
    
    denied.)
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Problem Description:
    
    DOORS RQM Interface does not work with non-admin user
    previlages on Windows Terminal Server or Citrix when we have
    multiple users accessing the Integration Client.
    
    
    How to reproduce:
    
    On Windows Terminal Server:
    
    - Install the RQMI Client on WTS and configure it to have
    RQMI Server, DOORS and RQM running on different Server.
    - Login to WST with userA (non-Admin User)
    - Now lunch DOORS and go to RQM menu ? Click on it ? Go to
    Export option and try to Export a DOORS module in to RQM
    - You will notice that javaw.exe would be create with userA
    credentials
    - While the Export for userA is still running, log in to WST
    as userB (non- Admin user)
    - Now log in to DOORS and try to access the RQM Menu within
    a DOORS module ? Goto Export option ? the menu hangs
    (nothing happens, no error is seen)
    - The following error is seen in the RQMI log:
     ERROR: C:\DOCUME~1\XTLEWI~1\LOCALS~1\Temp\2\DP8.dxl
    (Access is
    denied.)
    

Problem conclusion

  • This will be addressed in the RQMI 2012 release.
    
    The old point-to-point export functionality is being
    replaced by the RQM "reconcile" mechanism that queries for
    data and pulls it over using the DOORS OSLC RM V2 interface.
    
    The DOORS side export / synchronise option is now redundant.
    
    The java and server components will also be removed from the
    install.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM50380

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    930

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-10-19

  • Closed date

    2012-06-06

  • Last modified date

    2012-06-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R930 PSN

       UP



Document information

More support for: Rational DOORS

Software version: 9.3

Reference #: PM50380

Modified date: 06 June 2012