IBM Support

PM46083: IBM Rational ClearQuest and RequisitePro Licenses stay checked out after logging out of web interface if using RLP licenses.

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When using IBM Rational ClearQuest or IBM Rational Requisite Pro
    web interfaces, if 'Rational LifeCycle package' or 'Rational
    Lifecycle Package with ClearCase' keys are in use, licenses may
    remain checked out after the user logs out of the web
    interface.This issue can me mitigated by creating an options
    file for the license server, and adding a line reading
    'TIMEOUTALL 900' to reduce the license timeout value and allow
    the licenses to be returned within 15 minutes of the user
    logging out of the web interface. The default timeout is 30
    minutes.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    When using Rational LifeCycle Package (RLP) or Rational
    LifeCycle Package with ClearCase (RLPwCC), these keys remain
    checked out even when you're done with them.
    

Problem conclusion

  • A fix is available in ClearQuest 8.0.0.2
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM46083

  • Reported component name

    CLEARQUEST WIN

  • Reported component ID

    5724G3600

  • Reported release

    712

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-08-19

  • Closed date

    2012-04-05

  • Last modified date

    2012-04-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    CLEARQUEST WIN

  • Fixed component ID

    5724G3600

Applicable component levels

  • R712 PSN

       UP



Document information

More support for: Rational ClearQuest

Software version: 7.1.2

Reference #: PM46083

Modified date: 05 April 2012