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PM37212: DOORS/RTC integration- DOORS displays garbled RTC Japanese project name

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APAR status

  • Closed as program error.

Error description

  • When integrated DOORS/RTC products, you will need to add RTC
    project from DOORS ? Remote Service section. In the Remote
    Service section, open Add Services Link Type. RTC Projects name
    which is in Japanese is garbled and unable to read the project
    name.
    
    Even if you ignore the garbled character and added the service
    link, when you go to Configuration Template ? Setep1 Configure
    Rational Change Management Service, DOORS returns ?You must set
    your template name and CM Tool first? error.
    
    Hence, client is unable to create integration environment using
    Japanese.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    If a project in RTC contains Japanese characters, when the
    Add Services Link Type dialog is used in the Remote Services
    tab of the database properties, the project name may become
    garbled when listed.
    
    This may apply to other language character sets too.
    

Problem conclusion

  • DOORS has been fixed so that the characters are not garbled.
    However, this still requires that the computer is capable of
    displaying the characters, as can be seen by accessing RTC.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM37212

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    920

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-04-18

  • Closed date

    2011-06-29

  • Last modified date

    2011-06-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R920 PSN

       UP



Document information

More support for: Rational DOORS

Software version: 9.2

Reference #: PM37212

Modified date: 29 June 2011