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PM30547: DOORS: sendEMail* DXL throws error

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APAR status

  • Closed as program error.

Error description

  • The sendEMailMessage() and sendEMailNotification () DXL perms
    throw the following error in DOORS 9.3:
    An error has occurred whilst attempting to receive SMTP data
    over IPC.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    The DXL perms sendEmailNotification fails with the message
    ?An error has occurred whilst attempting to receive SMTP
    data over IPC.?
    

Problem conclusion

  • The socket calls that are initiated during the processing of
    PERMS sendEmailMessage, sendEmailNotification are given a
    timeout value of 0 which effectively means to check the
    availability of data from the host (mail server)
    immediately. Since the data is not available at that
    instance, it fails.
    The time-out has been changed to appropriate value from 0.
    This allows the client to wait to get the response back from
    the mail host.
    After the fix both the perms are working as expected.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM30547

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    930

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-01-14

  • Closed date

    2011-03-31

  • Last modified date

    2011-03-31

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R930 PSN

       UP



Document information

More support for: Rational DOORS

Software version: 9.3

Reference #: PM30547

Modified date: 31 March 2011