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PM30357: Trying to Create a Collaboration Link to RTC Work Item in DWA Gives Error

A fix is available

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APAR status

  • Closed as program error.

Error description

  • When trying to create a collaberation link to RTC workitem in
    DWA, got following error message:
    Internal process error connecting to remote service.
    
    Steps to Reproduce:
    
    1.In DWA web client, select an object and select
    link?Create Implemented by?RTC project?Select
    2.Got below error message:
    Internal process error connecting to remote service.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    When trying to create a collaberation link to RTC workitem
    in DWA, got following error message:
    Internal process error connecting to remote service.
    
    Steps to Reproduce:
    
    1.In DWA web client, select an object and select
    link?Create Implemented by?RTC project?Select
    2.Got below error message:
    Internal process error connecting to remote service.
    

Problem conclusion

  • The code has been changed so that the error no longer occurs
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM30357

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    930

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2011-01-12

  • Closed date

    2012-06-06

  • Last modified date

    2012-06-06

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R930 PSN

       UP



Document information

More support for: Rational DOORS

Software version: 9.3

Reference #: PM30357

Modified date: 06 June 2012