IBM Support

PM24304: LKA >> HELP SHOWS ERROR WITH LS 7.1/7.1.1/8.1.1

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • 'If Help is not able to find 0C09 folder (or any other language
    locale folder), then it should at least launch english locale as
    the default locale. Help menu should also prompt the use and let
    him know that the locale files for 0C09 are not available and
    would the user like to view the help files in english locale.
    However, whether to do it in the way customer suggests ('other'
    folder) or do it in some other fashion - I would leave that
    decision to the Development team.'
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    "If Help is not able to find 0C09 folder (or any other
    language locale folder), then it should at least launch
    english locale as the default locale. Help menu should also
    prompt the use and let him know that the locale files for
    0C09 are not available and would the user like to view the
    help files in english locale. However, whether to do it in
    the way customer suggests ("other" folder) or do it in some
    other fashion - I would leave that decision to the
    Development team."
    

Problem conclusion

  • The expected behaviour now will be to default to the pages
    from the default language of the Operating System.I have
    verified the same on a English-based OS and changing
    different locales. If files for any locale cannot be found,
    we default display the corresponding file from the System
    Default language.We have requested for a machine where
    non-English based OS is installed. We will verify the same
    there as well.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM24304

  • Reported component name

    RATIONAL LICENS

  • Reported component ID

    5648LIC00

  • Reported release

    710

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-10-11

  • Closed date

    2011-09-12

  • Last modified date

    2011-09-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    RATIONAL LICENS

  • Fixed component ID

    5648LIC00

Applicable component levels

  • R710 PSN

       UP



Document information

More support for: Rational License Key Server

Software version: 7.1

Reference #: PM24304

Modified date: 12 September 2011