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PM04954: DOORS 9.2.0.1: Can't export from Word 2007 (error 5941)

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Under certain circumstances, it is possible for an export from M
    icrosoft Word 2007 to IBM Rational DOORS to fail with Error 5941
    .  The problem only manifests for certain documents with OLE pic
    ture objects on some systems that have both Office 2003 and Offi
    ce 2007 installed.
    
    The issue is intermittent; the same document may export successf
    ully from Word 2007 to DOORS on one system with Office 2003 and
    2007, yet fail on a different system that also has Office 2003 a
    nd 2007 and runs the same version of DOORS.
    
    Possible workarounds:
    - use Office 2003
    - save the document as RTF and then import the RTF document to D
    OORS
    - in Word 2007, remove the OLE picture that triggers the error a
    nd do the export to DOORS (you will need to add the picture back
     manually within DOORS)
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Under certain circumstances, it is possible for an export
    from Microsoft Word 2007 to IBM Rational DOORS to fail with
    Error 5941.  The problem only manifests for certain
    documents with OLE picture objects on some systems that have
    both Office 2003 and Office 2007 installed.
    

Problem conclusion

  • Some fixes related to Word export, import, OLE and Clipboard
    handling have been implemented.
    The problem is fixed as a result of these changes.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PM04954

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    920

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2010-01-12

  • Closed date

    2011-09-28

  • Last modified date

    2011-09-28

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R920 PSN

       UP



Document information

More support for: Rational DOORS

Software version: 9.2

Reference #: PM04954

Modified date: 28 September 2011