PK99003: DOORS URL TIMEOUT WHEN THERE IS DELAY IN LICENSE CHECKOUT

APAR status

• Closed as program error.

Error description

• TLOG#51857
  
  When a DOORS client session doesn't already exist and a DOORS
  URL is accessed, it has been observed that if the time taken to
  fetch a license from the FlexLM License Server exceeds 3
  milli seconds, the DOORS URL protocol handler fails to
  sucessfully work. Hence, the error message 'Unable to open DOORS
  URL. Failed to start a DOORS client' is displayed
  

Local fix

• Start a DOORS session before you activate the DOORS URL or
  ensure that ping time between the client and license server is
  less than 3ms
  

Problem summary

• When a DOORS client session doesn't already exist and a DOORS
  
  URL is accessed, it has been observed that if the time taken to
  fetch a license from the FlexLM License Server exceeds 3
  milli seconds, the DOORS URL protocol handler fails to
  sucessfully work. Hence, the error message "Unable to open DOORS
  URL. Failed to start a DOORS client" is displayed
  

Problem conclusion

• There is no longer a problem with opening Rational DOORS using a
  URL if it takes a long time to check out a license from the
  license server (for example, if the license server is in a
  remote location)
  

Temporary fix

• Start a DOORS session before you activate the DOORS URL or
  
  ensure that ping time between the client and license server is
  less than 3ms
  

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TLOGIC DOORS

• Fixed component ID

  5724V61DR

Applicable component levels

• R920 PSY

     UP