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PK99003: DOORS URL TIMEOUT WHEN THERE IS DELAY IN LICENSE CHECKOUT

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • TLOG#51857
    
    When a DOORS client session doesn't already exist and a DOORS
    URL is accessed, it has been observed that if the time taken to
    fetch a license from the FlexLM License Server exceeds 3
    milli seconds, the DOORS URL protocol handler fails to
    sucessfully work. Hence, the error message 'Unable to open DOORS
    URL. Failed to start a DOORS client' is displayed
    

Local fix

  • Start a DOORS session before you activate the DOORS URL or
    ensure that ping time between the client and license server is
    less than 3ms
    

Problem summary

  • When a DOORS client session doesn't already exist and a DOORS
    
    URL is accessed, it has been observed that if the time taken to
    fetch a license from the FlexLM License Server exceeds 3
    milli seconds, the DOORS URL protocol handler fails to
    sucessfully work. Hence, the error message "Unable to open DOORS
    URL. Failed to start a DOORS client" is displayed
    

Problem conclusion

  • There is no longer a problem with opening Rational DOORS using a
    URL if it takes a long time to check out a license from the
    license server (for example, if the license server is in a
    remote location)
    

Temporary fix

  • Start a DOORS session before you activate the DOORS URL or
    
    ensure that ping time between the client and license server is
    less than 3ms
    

Comments

APAR Information

  • APAR number

    PK99003

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    910

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-10-20

  • Closed date

    2009-12-04

  • Last modified date

    2009-12-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R920 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 9.1

Reference #: PK99003

Modified date: 25 December 2009