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PK98897: UNABLE TO EXPORT REQUIREMENTS TO RQM : RQM SERVER RETURNS STATUS 500

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APAR status

  • Closed as program error.

Error description

  • this is a documentation defect so that the work around for
    Internal Server error with status 500 for RQMI should be added
    to the installation guide for RQMI
    

Local fix

  • 1. Connect to RQM server and related Project Area.
    2. Open Project Area and modify the permissions.
    3. On the Process Configuration Tab please ensure the option
    "Batch Import Requirements into a Test Plan (server)" is
    checked for Everyone.
    Then check and see if you are able to export the requirements
    
    to RQM or  not.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    While exporting requirements from DOORS to RQM, the
    following error is returned:
    "An error occurred while exporting data to RQM. (500)
    Internal Server error".
    
    This occurred if an access control flag was not set in RQM
    configuration on "Batch import requirements into a test
    plan"
    

Problem conclusion

  • This required behaviour has been documented as required.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PK98897

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    920

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-10-19

  • Closed date

    2010-09-17

  • Last modified date

    2010-09-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R920 PSN

       UP



Document information

More support for: Rational DOORS

Software version: 9.2

Reference #: PK98897

Modified date: 17 September 2010