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PK95417: Error :Failed to start browser when trying to access external li nk

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • CR TLOG#52953                                                  D
    

Local fix

  • Go to Tools > Options > Settings and change the Web browser path
    to absolute path to iexplore.exe
    (c:\program files\Internet Explorer\iexplore.exe)
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    When the 'Reviewers can edit CPs check box' on the Change
    Proposal System window is cleared, you cannot now use the
    scroll bar to read the full contents of an object.
    When opening any link that needs iexplore.exe, it gives the
    following error:
    Failed to start browser. Is your browser configuration
    correct:%programfiles%\Internet Explorer\iexplore.exe
    
    This is as a result of the system not recognizing the
    variable %programfiles%
    

Problem conclusion

  • The DOORS system was changed to allow the system variable
    %programfiles% to be recognized
    

Temporary fix

Comments

APAR Information

  • APAR number

    PK95417

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    920

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2009-09-03

  • Closed date

    2010-09-17

  • Last modified date

    2010-09-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R920 PSN

       UP



Document information

More support for: Rational DOORS

Software version: 9.2

Reference #: PK95417

Modified date: 17 September 2010