IBM Support

PI86733: BLANK PICTURES IN DOORS 9.6.1.9 CLIENT IF OS ENVIRONMENT IS SET TO 16BIT COLOURS.

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Blank pictures in DOORS 9.6.1.9 client if OS environment is set
    to 16bit colours.
    
    DOORS Client 9.6.1.9 is run on any Windows OS with the display
    configuration switched to 16bit colours
    
    A module contains original images added through "create / image
    --> select image file" dialog in the object text.
    For image files that contain 32bit colours, the image is not
    rendered inside DOORS client. The image frame remains blank.
    In a 32bit colour environment, the images render correctly.
    
    For images with 16, 8 and 4 bit colours, the image renders
    correctly in both 16- and 32bit colours windows environments.
    
    Wordpad does display image when set to 16 bit colours
    
    Workaround: Change display configuration to 32 bit.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users/environments affected.                             *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Blank pictures if OS display configuration is set to 16-bit  *
    * colours.                                                     *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Client side fix.
    

Problem conclusion

  • This has been resolved in the DOORS 9.6.1.10 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI86733

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    961

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-09-01

  • Closed date

    2017-12-15

  • Last modified date

    2017-12-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R961 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 961

Reference #: PI86733

Modified date: 15 December 2017