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PI85423: DWA DOCUMENTATION UPDATE: RELEASE NOTES SHOULD MENTION THAT 64BIT VERSION OF JAVA SHOULD BE USED

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APAR status

  • Closed as documentation error.

Error description

  • Documentation Update:
    ---------------------------
    Currently under the "Prerequisites" section of DOORS Web Access
    9.6.1.9 Release notes the following information mentioned in it:
    "To install Rational DOORS Web Access 9.6.1.9, you must first
    install the JRE version 8, which can be obtained from IBM."
    
    Link: http://www-01.ibm.com/support/docview.wss?uid=swg24043733
    
    However, it does not mention that its the 64 Bit version of Java
    that needs to be installed for getting the DOORS Web Access
    Server to startup.
    
    When the links provided in the Release notes are followed to
    install IBM Development Package for Eclipse for Windows
    platform, you would be presented with two options one is
    "Windows on Intel" and the other is "Windows on AMD64/EMT64T"
    
    If you download the package corresponding to Windows on Intel
    considering that you have a Intel based Server where DWA is
    installed, there will be Java exception errors when starting the
    DWA Server.
    

Local fix

  • As DWA requires 64 Bit Java, download the package corresponding
    to Windows on AMD64/EMT64T even when you are using an Intel
    based Server. This package contains 64 Bit Java and the DWA
    Server should get started successfully when using this JRE.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users.                                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Release notes for DWA should mention that the 64-bit         *
    * versions of Java should be used.                             *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • This has been resolved in the DOORS 9.6.1.10 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI85423

  • Reported component name

    TLOGIC DOORS WE

  • Reported component ID

    5724V97WA

  • Reported release

    961

  • Status

    CLOSED DOC

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-08-03

  • Closed date

    2017-12-18

  • Last modified date

    2017-12-18

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels



Document information

More support for: Rational DOORS

Software version: 961

Reference #: PI85423

Modified date: 18 December 2017