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PI85100: DOORS WEB ACCESS DOES NOT SHOW LINKS FROM RATIONAL DOORS NEXT GENERATION

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APAR status

  • Closed as program error.

Error description

  • When a module that contains links from Rational DOORS Next
    Generation (RDNG) artifacts, is opened via DOORS Web Access
    (DWA), link indicators do not show up. There are multiple
    pop-ups requesting user to confirm collaboration with other
    application (RDNG). After this, link indicators are expected to
    show up, but don't.
    Sometimes however, the links are however visible in the
    collapsible Links section in the right pane.
    
    The problem is consistently seen when using Mozilla Firefox
    browser.
    
    Steps to reproduce:
    - Create a link from RDNG artifact to DOORS object.
    - Login to DWA and open the module in which the object used in
    previous step resides
    - User will be prompted to provide login details to RDNG
    - User will next be prompted to confirm collaboration with RDNG
    - Wait for module loading to complete
    - If links do not show up, try refreshing the view.
    
    Expected result:
    Link created from RDNG to DOORS object should show up in the
    first attempt
    Reload of view should not trigger pop ups to confirm
    collaboration
    
    Actual result:
    Link indicator does not show up. Intermittently, links maybe
    observed in the Links collapsible on the right pane.
    Reloading view will again prompt user to confirm collaboration
    multiple times.
    

Local fix

  • Use Internet Explorer browser
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users/environments affected.                             *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * DWA does not show links from DNG.                            *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    DWA fix.
    

Problem conclusion

  • This has been resolved in the DOORS 9.6.1.10 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI85100

  • Reported component name

    RATL DOORS NG

  • Reported component ID

    5724W87NG

  • Reported release

    961

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-07-27

  • Closed date

    2017-12-15

  • Last modified date

    2017-12-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R961 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 961

Reference #: PI85100

Modified date: 15 December 2017