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PI84417: LICENSE SERVER DATA IN UNEXPECTED ORDER MAY CAUSE POST-ART-UPGRADE DATA MIGRATION TO FAIL.

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APAR status

  • Closed as program error.

Error description

  • After upgrading the IBM Rational License Key Server (RLKS)
    Administration and Reporting Tool (ART) to version 8.1.5, data
    migration may incorrectly migrate server information if the
    information is stored in the prior ART instances datastore in an
    unexpected order. The possible observed symptoms are:
    - Report data stops on the date of migration.
    - Possible missing servers in the report selection.
    - Attempts to stop or remove reporting on the listed servers
    fail with java exceptions.
    - The last change log read date will not change from either on
    or slightly before the migration date.
    
    The issue is caused by a logic error in migration where certain
    server information is not stored in the ART's DB2 tables if the
    server data is preceded by license checkout data.
    

Local fix

  • None. Contact support for assistance in correcting the tables so
    that data can be collected from agents.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users migrating data from 8.1.4.x version to 8.1.5 or        *
    * 8.1.5.1 version of ART                                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * If the old ART data is processed in such a way that the      *
    * license server information is not the first piece of         *
    * information available for migration, the migration metadata  *
    * in ART version 8.1.5 or 8.1.5.1 is not correctly updated.    *
    * This leads to problems in Start Reporting operation on the   *
    * concerned License Server Agent and no data is available for  *
    * generating reports.                                          *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • Upgrade to ART version 8.1.5.2. The data migration now handles
    out of order license server information and data is made
    available for report generation.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI84417

  • Reported component name

    RATIONAL LICENS

  • Reported component ID

    5648LIC00

  • Reported release

    814

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-07-12

  • Closed date

    2017-09-21

  • Last modified date

    2017-09-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    RATIONAL LICENS

  • Fixed component ID

    5648LIC00

Applicable component levels

  • R814 PSY

       UP



Document information

More support for: Rational License Key Server

Software version: 814

Reference #: PI84417

Modified date: 21 September 2017