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PI78220: DOORS DATA MISALIGNED AND DATA MISSING WHEN PRINTING TO PDF ON CITRIX/2012 CONFIG

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APAR status

  • Closed as program error.

Error description

  • Issue only reproducible on Windows 2012 R2 via RDP and Citrix
    Metaframe 7.X.
    Problem does not occur when using a local DOORS 9.6.1.6 client
    
    
    On certain DOORS data when this is printed in table format to
    PDF on a Windows 2012/Citrix setup, some values for enumerated
    attribute are missing and table rows are misaligned.
    
    Data is printed correctly when printed directly on local DOORS
    9.6.1.6 client.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Issue only reproducible on Windows 2012 R2 via RDP and       *
    * Citrix Metaframe 7.X.                                        *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When printing specific data to PDF some values for           *
    * enumerated attribute are missing and table rows are          *
    * misaligned.                                                  *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Client side fix.
    

Problem conclusion

  • This has been resolved in the DOORS 9.6.1.11 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI78220

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    961

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-03-15

  • Closed date

    2018-07-20

  • Last modified date

    2018-07-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R961 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 961

Reference #: PI78220

Modified date: 20 July 2018