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PI76603: DOORS EXPORT TO EXCEL - ERROR ON SPECIFIC DATA USING "PRESERVE RICH TEXT FORMATTING"

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APAR status

  • Closed as program error.

Error description

  • Export to Excel -  error on specific data if the option
    "Preserve rich text formatting" is checked
    
    Steps to reproduce:
    In a DOORS module create an object and enter in object text "=>
    this is a test". Note Excel handles = as beginning of a formula.
    Select File>Export>MS Office>Excel
    Include object text and check option "Preserve rich text
    formatting"
    Select Export
    
    Receive error
    CRCRD5311W: an OLE method failed. More information OLE problem
    OLE error code 2146827284
    
    ID: CRCRD5311W
    
    Time: 02/14/17 16:47:18
    
    Explanation: One of the operations on one or more OLE objects
    failed. OLE images cannot be handled.
    
    Response: To continue the current operation, click Yes. To
    continue the operation and prevent this message from being shown
    again, click Yes to all. To cancel the operation, click No. If
    you cancel the operation, the current DXL program will end.
    
    Click Yes to all
    
    Object Text has not been included in export.
    
    Workaround: don't select "Preserve rich text formatting"
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users/environments affected.                             *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Error using specific data if the option "Preserve rich text  *
    * formatting" is checked when exporting to Excel.              *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Client side fix.
    

Problem conclusion

  • This has been resolved in the DOORS 9.6.1.10 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI76603

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    961

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-02-14

  • Closed date

    2017-12-15

  • Last modified date

    2017-12-15

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R961 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 961

Reference #: PI76603

Modified date: 15 December 2017