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PI76576: TM1 SERVER 10.2.2 FP5 HF16 CRASH DURING SHUTDOWN (0XC0000005 IN LIBIBMCOGEAY32.DLL) BECAUSE OF BLOB FILE LOCKED

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APAR status

  • Closed as program error.

Error description

  • During shutdown, the last written line in the log is this :
    8940   []   DEBUG   2016-12-31 01:08:38.920   TM1.Blob
    FreeMemory - Blob "My Default Subset.xls_20130611142917.xlsx"
    has open file handles, closing now. This will flush and pending
    writes to disk.
    
    Then TM1 is crashing (exception 0xc0000005 in
    LIBIBMCOGEAY32.dll)
    
    Last TM1Top.log entry is this :
    =====  2016-12-31 01:08:22 GMT      2016-12-31 02:08:22 local
    ===== Server:OG_COM_WE3 ===========
    7292    Th:Pseudo    -    Idle    -    -    -    -         0
    2620    Th:DynamicConfig    -    Idle    -    -    -    -
    0
    
    So it seems there is no actual lock.
    
    This occurs very often.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to TM1 10.2.2 FP7                                    *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI76576

  • Reported component name

    TM1 SERVER

  • Reported component ID

    5724W49SE

  • Reported release

    A22

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-02-14

  • Closed date

    2017-04-17

  • Last modified date

    2017-04-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TM1 SERVER

  • Fixed component ID

    5724W49SE

Applicable component levels

  • RA22 PSN

       UP

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A22","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
21 September 2021