IBM Support

PI76576: TM1 SERVER 10.2.2 FP5 HF16 CRASH DURING SHUTDOWN (0XC0000005 IN LIBIBMCOGEAY32.DLL) BECAUSE OF BLOB FILE LOCKED

Subscribe to this APAR

By subscribing, you receive periodic emails alerting you to the status of the APAR, along with a link to the fix after it becomes available. You can track this item individually or track all items by product.

Notify me when this APAR changes.

Notify me when an APAR for this component changes.

APAR status

  • Closed as program error.

Error description

  • During shutdown, the last written line in the log is this :
    8940   []   DEBUG   2016-12-31 01:08:38.920   TM1.Blob
    FreeMemory - Blob "My Default Subset.xls_20130611142917.xlsx"
    has open file handles, closing now. This will flush and pending
    writes to disk.
    
    Then TM1 is crashing (exception 0xc0000005 in
    LIBIBMCOGEAY32.dll)
    
    Last TM1Top.log entry is this :
    =====  2016-12-31 01:08:22 GMT      2016-12-31 02:08:22 local
    ===== Server:OG_COM_WE3 ===========
    7292    Th:Pseudo    -    Idle    -    -    -    -         0
    2620    Th:DynamicConfig    -    Idle    -    -    -    -
    0
    
    So it seems there is no actual lock.
    
    This occurs very often.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to TM1 10.2.2 FP7                                    *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI76576

  • Reported component name

    TM1 SERVER

  • Reported component ID

    5724W49SE

  • Reported release

    A22

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-02-14

  • Closed date

    2017-04-17

  • Last modified date

    2017-04-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TM1 SERVER

  • Fixed component ID

    5724W49SE

Applicable component levels

  • RA22 PSN

       UP



Document information

More support for: Cognos TM1
TM1 Server

Software version: A22

Reference #: PI76576

Modified date: 17 April 2017