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PI75581: ReporterPLUS tries to use template files, created in Office 97 format and users cannot open if newer Office is installed

A fix is available

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APAR status

  • Closed as program error.

Error description

  • Rhapsody ReporterPLUS tries to use template files, which were
    created in Office 97 format, and users cannot open if newer
    Office is installed. ReporterPLUS issues error message in this
    case.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Rhapsody                                                     *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Registry keys contain old Office template paths:             *
    * HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Telelogic\Telelogic  *
    * Rhapsody ReporterPLUS                                        *
    * 8.2\Documents\Rtf\Options\RtfTemplateName ==                 *
    * RhapRepRTFDot.dot                                            *
    *                                                              *
    * and                                                          *
    * HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Telelogic\Telelogic  *
    * Rhapsody ReporterPLUS 8.2\Documents\Word\Options ==          *
    * RhapRepDot.dot                                               *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • The values should be replaced with new ones.
    
    For 32 bit:
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Telelogic\Telelogic
    Rhapsody ReporterPLUS 8.2\Documents\Rtf\Options\RtfTemplateName
    == RhapRepRTFDot.dotm
    
    and HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Telelogic\Telelogic
    Rhapsody ReporterPLUS 8.2\Documents\Word\Options ==
    RhapRepDot.dotx
    
    For 64 bit:
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Telelogic\Telelogic Rhapsody
    ReporterPLUS 8.2\Documents\Rtf\Options\RtfTemplateName ==
    RhapRepRTFDot.dotm
    
    and HKEY_LOCAL_MACHINE\SOFTWARE\Telelogic\Telelogic Rhapsody
    ReporterPLUS 8.2\Documents\Word\Options == RhapRepDot.dotx
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI75581

  • Reported component name

    TLOGIC RHAPSODY

  • Reported component ID

    5724V74RP

  • Reported release

    820

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2017-01-27

  • Closed date

    2017-06-12

  • Last modified date

    2017-06-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC RHAPSODY

  • Fixed component ID

    5724V74RP

Applicable component levels

  • R820 PSN

       UP



Document information

More support for: Rational Rhapsody

Software version: 820

Reference #: PI75581

Modified date: 12 June 2017