PI74986: NullPointerException in portlet container method StringUtils .convertMapToString if tracing is enabled

Fixes are available

APAR status

Closed as program error.

Error description

If tracing is enabled for class
com.ibm.ws.portletcontainer.core.impl.PortletRequestImpl a
NullPointerException may be thrown from method
com.ibm.ws.portletcontainer.util.StringUtils
.convertMapToString if you are working with the administrative
console.

Local fix

Workaround provided:
1. Log into the Tivoli Integrated Portal console. For TIP 2.x
releases, after logging in navigate to Settings > Websphere
Administrative Console. (If portlet error appers, login via
port
16316 i.e. http://hostname:16316/ibm/console)
2. Navigate to Troubleshooting -> Logs & Trace
3. Click on the Server1 -> Select Diagnostic Trace Service.
Increase the Maximum Number of Historical Files from 1 to 10.
4. Click Apply, then select Change Log Detail Levels.
5. Click on Runtime tab to enable tracing for the TIP process
that is currently running. Enabling tracing from the Runtime
tab
will keep tracing active until the next time the TIP server
process is stopped. To make tracing persistent even after
stopping and restarting the TIP server process click the
Configuration tab instead.
6. Clear the trace string in the Groups box and replace it with
the following:

*=info: com.ibm.isc.*=all: com.ibm.isclite.*=all:
com.ibm.iscportal.*=all

NOTE: In the customer tipv2 files that I restored, the setting
of this is *=info: com.ibm.ws.*=all

7. Click  on the Apply button.

8. Restart the TIP server

9. Login to TIP and test Roles

Problem summary

****************************************************************
* USERS AFFECTED:  All users of IBM WebSphere Application      *
*                  Server                                      *
****************************************************************
* PROBLEM DESCRIPTION: Potential NPE in portlet container when *
*                      using the administrative console if a   *
*                      certain tracing is enabled.             *
****************************************************************
* RECOMMENDATION:  To circumvent this problem disable tracing  *
*                  for class                                   *
*                  com.ibm.ws.portletcontainer.core.impl.Portl *
*                  et                                          *
*                  RequestImpl.                                *
****************************************************************
If tracing is enabled for class
com.ibm.ws.portletcontainer.core.impl.PortletRequestImpl a
NullPointerException may be thrown from method
com.ibm.ws.portletcontainer.util.StringUtils
.convertMapToString when you are working with the
administrative console.

Problem conclusion

The portlet container code is fixed to avoid this exception.

The fix for this APAR is currently targeted for inclusion in
fix packs 7.0.0.43, 8.0.0.14, 8.5.5.12 and 9.0.0.4. Please
refer to the Recommended Updates page for delivery
information:
http://www.ibm.com/support/docview.wss?rs=180&uid=swg27004980

Temporary fix

Comments

APAR Information

APAR number
PI74986
Reported component name
WEBSPHERE APP S
Reported component ID
5724J0800
Reported release
700
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2017-01-17
Closed date
2017-01-26
Last modified date
2017-01-26

APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:

Fix information

Fixed component name
WEBSPHERE APP S
Fixed component ID
5724J0800

Applicable component levels

R700 PSY
UP
R800 PSY
UP
R850 PSY
UP
R900 PSY
UP

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.0","Line of Business":{"code":"LOB45","label":"Automation"}}]

Document Information

Modified date:
04 May 2022

Tips

PI74986: NullPointerException in portlet container method StringUtils .convertMapToString if tracing is enabled

Fixes are available

Subscribe

APAR status

Closed as program error.

Error description

Local fix

Problem summary

Problem conclusion

Temporary fix

Comments

APAR Information

APAR number

Reported component name

Reported component ID

Reported release

Status

PE

HIPER

Special Attention

Submitted date

Closed date

Last modified date

APAR is sysrouted FROM one or more of the following:

APAR is sysrouted TO one or more of the following:

Fix information

Fixed component name

Fixed component ID

Applicable component levels

R700 PSY

R800 PSY

R850 PSY

R900 PSY

Document Information

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