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PI74032: DOORS 9.6.1.7: PROTOCOL HANDLER DOESN'T RECOGNIZE EXISTING CLIENT SESSION AND DOESN'T NAVIGATE TO THE ITEM SPECIFIED IN URL

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APAR status

  • Closed as program error.

Error description

  • In DOORS 9.6.1.7, protocol handler doesn't recognize an existing
    session of the DOORS Client and it doesn't navigate to the item
    specified in the URL.
    
    Steps to replicate using a DOORS 9.6.1.7 Client:
    ---------------------
    1.> Have a session of DOORS Client logged in and copy URL from
    an item, say for example Module.
    2.> With this session of DOORS logged in, paste the URL into a
    browser and allow the protocol handler to be used for resolving
    this link.
    
    Expected behavior:
    ----------------------
    Existing session of DOORS should be used and the item specified
    by the URL should be opened.
    
    Behavior seen in 9.6.1.7: Even when there is a session of DOORS
    Client logged in, a new session of DOORS is started and user is
    prompted to login. Even if the user logs in, the URL is not
    navigated and subsequently an error is displayed "Unable to open
    DOORS URL. Failed to start DOORS client. (You must have access
    to an authenticated DOORS session in order to open a DOORS
    URL)."
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users/environments affected.                             *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Protocol handler doesn't recognise existing client session   *
    * and doesn't navigate to the item specified in the URL.       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    Protocolhandler fix.
    

Problem conclusion

  • This has been resolved in the DOORS 9.6.1.8 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI74032

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    960

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-12-20

  • Closed date

    2017-12-21

  • Last modified date

    2017-12-21

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R961 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 9.6

Reference #: PI74032

Modified date: 21 December 2017