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PI70795: USING DOORS CLIENT 9.6.1.6, AN EXCEPTION_ACCESS_VIOLATION SOMETIMES OCCURS WHEN CLOSING DOWN DIALOG BOXES

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You can track all active APARs for this component.

APAR status

  • Closed as unreproducible.

Error description

  • Sometimes when closing a dialog box, the diagnositic log window
    pops up and displays an EXCEPTION_ACCESS_VIOLATION error.
    
    This error has been reported in several situations. For instance
    it has been also encountered after closing the "Tool > Manage
    Users" window, and the following DXL error occured then:
    
    -R-E- DXL: <standard/agents/propertiesMain.dxl:149> An
    unexpected error
    has occurred: doors.exe caused an EXCEPTION_ACCESS_VIOLATION in
    module
    doors.exe at 00000000400A5FDF
    
    Backtrace:
    <standard/agents/propertiesMain.dxl:248>
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Intermittently affects DOORS client users                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Sometimes when closing a dialog box, the diagnositic log     *
    * window                                                       *
    * pops up and displays an EXCEPTION_ACCESS_VIOLATION error.    *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • This issue has been resolved in DOORS 9.6.1.7
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI70795

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    961

  • Status

    CLOSED UR5

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-10-17

  • Closed date

    2016-12-20

  • Last modified date

    2016-12-20

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels

  • R961 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 961

Reference #: PI70795

Modified date: 20 December 2016