IBM Support

PI69733: Search in Help for a certain string fails

A fix is available

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • The help system in Rhapsody 8.1.4 / 8.1.5 (both running M2.2015)
    displays only "Troubleshooting the product help". The "Home"
    button will take the user to the top level help page for
    Rhapsody but none of the links work. Rhapsody 8.1.2.1 / 8.1.3
    (running M3.2014 / M4.2014 respectively) work in the same
    environment with the same settings according to the user (proxy
    etc). The URL in the "content" field in M2.2015 can be accessed
    in both IE and Firefox without error, but can not be accessed /
    viewed through the help system. Is M2.2015 using a new port etc
    that might have caused a firewall to block it?
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Rhapsody Doc                                                 *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Search in Help for a certain string fails                    *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • According to the help infrastructure team, this issue was fixed
    in version M1.2016 of the help application.
    Version 8.2.1 of Rhapsody uses version M1.2016 of the help
    application.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI69733

  • Reported component name

    TLOGIC RHAPSODY

  • Reported component ID

    5724V74RP

  • Reported release

    814

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-09-26

  • Closed date

    2017-06-12

  • Last modified date

    2017-06-12

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC RHAPSODY

  • Fixed component ID

    5724V74RP

Applicable component levels

  • R814 PSN

       UP



Document information

More support for: Rational Rhapsody

Software version: 8.1.4

Reference #: PI69733

Modified date: 12 June 2017