IBM Support

PI60476: INTEROP SERVER CRASHES WHILE LOADING SPECIFIC VARIANTS OF RICH TEXT FROM OBJECTS

Subscribe

You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • Interop server crashes while loading specific variants of rich
    text from objects
    
    This is caused due to newer version of msftedit.dll file, so is
    specific to OS that has newer version - 6.3.x.
    

Local fix

  • You can choose to copy msftedit.dll from Windows 7 or earlier
    (version of msftedit.dll being 5.41.x), and place it in
    DOORSHOME\bin directory. This can help avoid the crash, until
    you're able to use version of interop where this defect is
    fixed.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users/environments affected.                             *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Interop Server crashes while loading specific variants of    *
    * rich text from objects.                                      *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    DWA Interop fix.
    

Problem conclusion

  • This has been resolved in the DOORS 9.6.1.7 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI60476

  • Reported component name

    TLOGIC DOORS WE

  • Reported component ID

    5724V97WA

  • Reported release

    961

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-04-08

  • Closed date

    2018-01-04

  • Last modified date

    2018-01-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS WE

  • Fixed component ID

    5724V97WA

Applicable component levels

  • R961 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 961

Reference #: PI60476

Modified date: 04 January 2018