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PI59491: DOORS: APPLY RCR RESULTS IN EXCEPTION_ACCESS_VIOLATION

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When user try to apply any RCR for the a module they get an
    error log that states
    
    -R-E- DXL: <standard/changemgnt/apply/ecpsapplyDialog.inc:1544>
    An
    unexpected error has occurred: ntdll.dll caused an
    EXCEPTION_ACCESS_VIOLATION in module ntdll.dll at
    00000000771A0967
    
    Backtrace:
    
    <standard/changemgnt/apply/ecpsapplyDialog.inc:2476>
                    <C:\Program Files\IBM\Rational\DOORS\9.
    6\/lib/dxl/standard/changemgnt/apply/applyCPP.dxl:35>
                    <C:\Program Files\IBM\Rational\DOORS\9.
    6\/lib/dxl/standard/changemgnt/apply/applyCPP.dxl:42>
    -R-F- DXL: <standard/changemgnt/apply/ecpsapplyDialog.inc:1544>
    internal error, please submit a bug report
    Backtrace:
    
    <standard/changemgnt/apply/ecpsapplyDialog.inc:2476>
                    <C:\Program Files\IBM\Rational\DOORS\9.
    6\/lib/dxl/standard/changemgnt/apply/applyCPP.dxl:35>
                    <C:\Program Files\IBM\Rational\DOORS\9.
    6\/lib/dxl/standard/changemgnt/apply/applyCPP.dxl:42>
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users.                                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * There was a missing NULL check which in certain infrequent   *
    * cases would cause an exception violation.                    *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • This problem has been resolved in the DOORS 9616 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI59491

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    961

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-03-21

  • Closed date

    2016-03-29

  • Last modified date

    2016-03-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R961 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 961

Reference #: PI59491

Modified date: 29 March 2016