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PI57493: RHAPSODY 8.1.3 64-BIT CRASHING WHILE WORKING WITH SEARCH

A fix is available

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • PMR COMPID: RA0035SLS REL: 813
    Prod Name: Rational Rhapsody
       Pri/Sev: P2/S2
    
    Notifications:
    working with customer on new PO contract nim7127-7014211 allow c
    
    Link PMR in ICSW (assumes ICSW is open):
    http://127.0.0.1:8350/?ui=true&action=macro&macro=launch('04250,
    082,000')
    Link to Client History Environment:
    https://webapps.rcsnl.ams.nl.ibm.com/deployment/view?source=clie
    nthistory&icn=0760071&countrycode=000&user=aratzloff@us.ibm.com
    ------------------------------------
    
    Escalation Questions:
    
    Business Impact
    
    The crash slows down work. This model has been rolled out to
    customers, and it's important it's fixed soon.
    
    
    Environment
    
    Windows 7
    Rhapsody 8.1.3 64-bit
    
    Problem Statement aka Comment line, work item summary...
    
    The customer is using Rhapsody 8.1.3 64-bit. They have a large,
    integrated model (with a lot of referenced model content). When
    they try and do a search of the model, Rhapsody crashes. It does
    not happen every time, but it is highly repeatable with the
    model.
    
    Attached is a screenshot, the RER, and the version info.
    
    Customer cannot send the model.
    
    How do we get the crashing to stop happening in 64-bit?
    
    ---
    
    8. Zvika Verzberger Feb 14, 2016 3:36 AM
    Cannot reproduce the bug.
    But, I can see issues with performance when the search on huge
    model resulting a very long list of elements.
    Please open a defect for that.
    
    7. Alexander A. Ratzloff Feb 11, 2016 12:06 AM
    From Raz:
    
    "We can not get that model.
    
    I asked for some statistics:
    They say it is about 6 M model-elements, with about 30% of it
    Tags.
    
    Discussing with Zvika, Zvika observed some less-then-optimal
    behavior
    in that scenario, will make some code changes and we'll let GM
    test to see if we are on the issue causing the crash."
    
    6. Zvika Verzberger Feb 8, 2016 3:59 AM
    I guess that this is specific for the specific model.
    Please attach the model and add the exact scenario (what was
    searched, what was selected etc.).
    
    5. Raz Yerushalmi Feb 8, 2016 3:42 AM
    @aratzloff@us.ibm.com @andreas.themis@uk.ibm.com  please avoid
    assigning me as L3 owner, it is not very productive...
    regarding the issue at hand:
    Indeed, we saw the crash on-site at GM, running 8.1.4 against
    some of their larger models.
    When I tried on my own machine, I did not get it to crash.
    
    The scenario they ran is simple:
    Run search on large model, and once results are shown, click the
    name column and then some other column to get it sorted twice.
    
    I'll discuss with further with Zvika.
    
    4. Andreas Themis Feb 4, 2016 10:11 AM
    Raz onsite working with customer to find root cause
    Crash verified
    
    3. Andreas Themis Jan 25, 2016 9:58 AM
    Alex: customer is testing on 814
    
    will update
    
    2. Zvika Verzberger Dec 28, 2015 6:01 AM
    I cannot reproduce that.
    If the customer has a consistent scenario, please attach the
    original model and give the exact scenario.
    
    1. Alexander A. Ratzloff Dec 17, 2015 11:32 PM
    Added: attachment 91531 (Error_2015_12_9_12_15_50.zip),
    attachment 91532 (RhapsodyVersionInfo.txt), attachment 91533
    (Rhapsody Error Report - When Finding Signals.png)
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Rhapsody users                                               *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * RHAPSODY 8.1.3 64-BIT CRASHING WHILE WORKING WITH SEARCH     *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • Fixed in Rhapsody 8.2
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI57493

  • Reported component name

    TLOGIC RHAPSODY

  • Reported component ID

    5724V74RP

  • Reported release

    813

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2016-02-18

  • Closed date

    2016-12-05

  • Last modified date

    2016-12-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC RHAPSODY

  • Fixed component ID

    5724V74RP

Applicable component levels

  • R813 PSN

       UP



Document information

More support for: Rational Rhapsody

Software version: 8.1.3

Reference #: PI57493

Modified date: 05 December 2016