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PI53123: EXCEPTIONS IN NTDLL.DLL WHILE USING DOORS CM INTEGRATION

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • In certain occasions, while selecting a default RCR for a module
    enabled for Requirements Change Management, users will see
    Diagnostic Logs and no RCRs will be shown.
    
    When a module configured for Requirements Change Management is
    opened for editing, DOORS requires the user to log into RTC so
    that it can retrieve and prompt them with the list of RCRs using
    which module can be modified. After logging into RTC, they
    receive error messages in both a "Diagnostic Log" window as well
    as the "DXL Interaction" window.  When these errors occur, the
    list of RCRs does not populate, and at this point they cannot
    make the necessary changes to their module.
    DXL Error begins with the following:
    -R-E- DXL: <standard/changemgnt/csintStartupForCMUtils.inc:565>
    An unexpected error has occurred: ntdll.dll caused an
    EXCEPTION_ACCESS_VIOLATION in module ntdll.dll
    

Local fix

  • NA
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users.                                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Exceptions in NTDLL.DLL while using DOORS CM integration.    *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • This has been resolved in the DOORS 9616 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI53123

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    961

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-11-25

  • Closed date

    2016-03-29

  • Last modified date

    2016-03-29

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R961 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 961

Reference #: PI53123

Modified date: 29 March 2016