PI50751: MaximumUserSandboxSize related TM1 server crash

APAR status

• Closed as program error.

Error description

• Last entries in tm1server.log include an error containing the
  following:
  TM1.Server.Memory al_Alloc() outOfMemory Exception <<<
  MEMORY_SANDBOX_POOL_EXCEEDED >>> - threadID "19856" - apifunc#
  "134" - pool# "0" - sandboxMemUsed "104857608"
  

Local fix

• Workaround is to increase MaximumUserSandboxSize to 2GB or 3GB,
  depending on available RAM.
  Note the current maximum value for that setting is
  equivalent of 4GB. Setting to 4GB is not recommended.
  The fix for this defect should include ability to increase
  beyond that.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All Users                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Upgrade to IBM Cognos TM1 10.2.2 Fix Pack 5                  *
  ****************************************************************
  

Problem conclusion

• Code Fix
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TM1 SERVER

• Fixed component ID

  5724W49SE

Applicable component levels

• RA22 PSN

     UP