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PI50751: MaximumUserSandboxSize related TM1 server crash

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APAR status

  • Closed as program error.

Error description

  • Last entries in tm1server.log include an error containing the
    following:
    TM1.Server.Memory al_Alloc() outOfMemory Exception <<<
    MEMORY_SANDBOX_POOL_EXCEEDED >>> - threadID "19856" - apifunc#
    "134" - pool# "0" - sandboxMemUsed "104857608"
    

Local fix

  • Workaround is to increase MaximumUserSandboxSize to 2GB or 3GB,
    depending on available RAM.
    Note the current maximum value for that setting is
    equivalent of 4GB. Setting to 4GB is not recommended.
    The fix for this defect should include ability to increase
    beyond that.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos TM1 10.2.2 Fix Pack 5                  *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI50751

  • Reported component name

    TM1 SERVER

  • Reported component ID

    5724W49SE

  • Reported release

    A22

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2015-10-16

  • Closed date

    2016-03-04

  • Last modified date

    2016-03-04

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TM1 SERVER

  • Fixed component ID

    5724W49SE

Applicable component levels

  • RA22 PSN

       UP



Document information

More support for: Cognos TM1
TM1 Server

Software version: A22

Reference #: PI50751

Modified date: 04 March 2016