IBM Support

PI47728: 64BIT VERSION OF DOORS CLIENT INSTALLER DOESN'T EXTRACT THE MSI FILE WHICH IS NEEDED FOR REPAIRING THE INSTALLATION.

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APAR status

  • Closed as program error.

Error description

  • If you install
    
    You can observe the issue by:
    1.> Install DOORS 9.6.1.3 Client on a machine.
    2.> Go to Add-Remove Programs and select DOORS 9.6.1.3 Client
    and click on Repair.
    3.> The Windows Installer prompts that the feature you are
    trying to use is on a network resource that is unavaliable,
    Click OK to try again or provide an alternate path to a folder
    containing the installation package 'IBM Rational DOORS 9.6.1.3
    64bit.msi'
    
    If we search across the machine on which the DOORS 9.6.1.3 64bit
    Client is installed, for file named 'IBM Rational DOORS 9.6.1.3
    64bit.msi' it will not be found.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users.                                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * x64 DOORS client installer does not extract the MSI file     *
    * which is needed for repairing the installation.              *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • This has been resolved in the 9614 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI47728

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    961

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-08-27

  • Closed date

    2015-10-23

  • Last modified date

    2015-10-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R961 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 961

Reference #: PI47728

Modified date: 23 October 2015