IBM Support

PI47574: TOMCAT UTILIZING 100% CPU WHEN COGNOS BI DISPATCHER IS DOWN.

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APAR status

  • Closed as program error.

Error description

  • If the PMHUB admin webpage is configured for CAM security, and
    the BI dispatcher service is stopped (or miss-configured in
    PMHUB admin page) a CAFE login attempt will cause high CPU usage
    on the Tomcat6.exe process. This will eventually lead to TM1Web,
    PMHUB, and pmpsvc applications becoming unresponsive.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos TM1 10.2.2 FP4                         *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI47574

  • Reported component name

    TM1 WEB

  • Reported component ID

    5724W49WB

  • Reported release

    A22

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-08-25

  • Closed date

    2015-09-16

  • Last modified date

    2015-09-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TM1 WEB

  • Fixed component ID

    5724W49WB

Applicable component levels

  • RA22 PSN

       UP



Document information

More support for: Cognos TM1
TM1 Web

Software version: 10.2.2

Reference #: PI47574

Modified date: 16 September 2015