IBM Support

PI45763: UNABLE TO LOGON TO TM1 APPLICATIONS

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APAR status

  • Closed as program error.

Error description

  • Unable to logon to TM1 Applications
    
    Redhat Linux 6
    TM1 10.2.2 Fixpack 3 IF 1009
    TM1 Admin Server, TM1 Server, TM1Web, and pmpsvc are all
    installed on the same system
    
    To reproduce this problem set the system hostname to
    sjc1-cognos-qa-node01-corp-uber-internal. The customer reporting
    the issue has hostname sjc1-cognos-qa-node01.corp.uber.internal
    
    Connecting pmpsvc to sdata TM1 sample model using security mode
    1 (admin/apple). After username and password are entered we see
    'Could not logon to any available servers with the provided
    credentials'.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos TM1 10.2.2 FP4                         *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI45763

  • Reported component name

    TM1 WEB

  • Reported component ID

    5724W49WB

  • Reported release

    A22

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-07-27

  • Closed date

    2015-09-16

  • Last modified date

    2015-09-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TM1 WEB

  • Fixed component ID

    5724W49WB

Applicable component levels

  • RA22 PSN

       UP



Document information

More support for: Cognos TM1
TM1 Web

Software version: 10.2.2

Reference #: PI45763

Modified date: 16 September 2015