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PI44393: DOORS 9.6.1.3 - MIGRATION PACKAGE FAILS TO EXPORT - CRASHES ON GENERAL_LIBRARY.DLL

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APAR status

  • Closed as program error.

Error description

  • Steps to replicate:
    ==============
    1.> Install DOORS 9.6.1.3 Client afresh on any supported
    operating system machine.
    2.> On the DOORS DB Explorer window, select any of the existing
    DOORS Projects, you can also use the sample "New Family Car
    Project".
    3.> Click on File - Migration - Manage Migrations - Create. Add
    Modules from the Project and click on OK.
    4.> Click on "Export Package"
    5.> Choose a suitable path to the file with reqifz extension and
    click on OK
    
    Expected Result:
    =============
    The migration package should get generated in the specified
    location.
    
    Current behavior:
    =============
    You would notice that the export fails with a DXL : "An
    unexpected error has occured: general_library.dll caused an
    EXCEPTION_ACCESS_VIOLATION error in module general_library.dll"
    A DOORS Diagnostic Error log would be created along with a dump
    file that also gets generated.
    

Local fix

  • It has been observed that after the export fails for the first
    time, subsequent attempts to export work fine.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users.                                                   *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Migration package fails to export, crashes in                *
    * general_library.dll                                          *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • This has been resolved in the 9614 release.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI44393

  • Reported component name

    TLOGIC DOORS

  • Reported component ID

    5724V61DR

  • Reported release

    961

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-07-06

  • Closed date

    2015-10-23

  • Last modified date

    2015-10-23

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TLOGIC DOORS

  • Fixed component ID

    5724V61DR

Applicable component levels

  • R961 PSY

       UP



Document information

More support for: Rational DOORS

Software version: 961

Reference #: PI44393

Modified date: 23 October 2015