IBM Support

PI42387: CRIMA1185E ERROR: AN INTERNAL ERROR OCCURRED ON THE "STANDARD CONFIGURATION" PANEL WHEN DOING A SILENT INSTALL OF RTVS_SETUP

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • If you download RTVS_SETUP 8.7, extract the package on a Linux
    box (Suse 11 64 bits) and run as root the following command (as
    part of the Silent mode installation instructions
    https://www-01.ibm.com/support/knowledgecenter/SSDV2W_1.8.2/com.
    ibm.silentinstall12.doc/topics/t_silentinstall_overview.html?lan
    g=en) :
    
    /RTVS_SETUP/InstallerImage_linux_gtk_x86_64 # ./installc -log
    <log file> -acceptLicense
    
    you will just end up with the following exception :
    
    linux-cioa:&#65491; /ProductDownload/RTVS_SETUP/InstallerImage_linux_gt
    k_x86_64 # ./installc -log /root/ProductDownload/RTVSInstall.log
    -acceptLicense
    CRIMA1185E ERROR: The following errors were generated while
    modifying.
      CRIMA1185E ERROR: An internal error occurred on the "Standard
    Configuration" panel.
    
      Explanation: An issue has occurred on the panel that cannot be
    resolved by Installation Manager.
    
      User Action: Contact IBM Support.
    
      java.lang.NullPointerException
    
    
    com.ibm.rational.rtcp.installer.WorkspaceConfig.validateWorkspac
    ePath(WorkspaceConfig.java:371)
    
    com.ibm.rational.rtcp.installer.WorkspaceConfig.validate(Workspa
    ceConfig.java:188)
    
    com.ibm.cic.agent.core.custompanel.api.CustomPanelWrapper.valida
    tePanel(CustomPanelWrapper.java:276)
    
    com.ibm.cic.agent.core.custompanel.api.CustomPanelWrapper.valida
    teSilentMode(CustomPanelWrapper.java:73)
    
    com.ibm.cic.agent.core.AgentUtil.validateUserDataInTemplate(Agen
    tUtil.java:2383)
    
    com.ibm.cic.agent.core.AgentUtil.validateUserData(AgentUtil.java
    :2353)
      com.ibm.cic.agent.core.Agent.install(Agent.java:1728)
      com.ibm.cic.agent.core.Agent.install(Agent.java:1690)
    
    com.ibm.cic.agent.core.internal.commands.InstallCommand.execute(
    InstallCommand.java:252)
    
    com.ibm.cic.agent.core.internal.commands.AbstractInstallCommand.
    execute(AbstractInstallCommand.java:336)
    
    com.ibm.cic.agent.core.internal.commands.Input.executeCommands(I
    nput.java:351)
    
    com.ibm.cic.agent.core.application.HeadlessApplication.run(Headl
    essApplication.java:599)
    
    com.ibm.cic.agent.core.application.HeadlessApplication.run(Headl
    essApplication.java:481)
    
    com.ibm.cic.agent.core.application.HeadlessApplication.runAndRep
    ort(HeadlessApplication.java:491)
    
    com.ibm.cic.agent.core.application.HeadlessApplication.runAgentN
    oStdout(HeadlessApplication.java:440)
    
    com.ibm.cic.agent.core.application.HeadlessApplication.runAgent(
    HeadlessApplication.java:194)
    
    com.ibm.cic.agent.core.application.HeadlessApplication.run(Headl
    essApplication.java:151)
    
    com.ibm.cic.agent.core.application.HeadlessApplication.runHeadle
    ssApplication(HeadlessApplication.java:178)
    linux-cioa:&#65491; /ProductDownload/RTVS_SETUP/InstallerImage_linux_gt
    k_x86_64 #
    

Local fix

  • A possible workaround consists of setting up the product
    silently with consoleinst.sh instead.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users of Rational Test Virtualization Server that use    *
    * silent installation.                                         *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * Running a silent installation of RTVS_SETUP using installc   *
    * failed with a java.lang.NullPointerException error.          *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix for this issue was provided in version 8.7.1 of Rational
    Integration Tester. The installation now completes normally.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI42387

  • Reported component name

    RATL PERF TEST

  • Reported component ID

    5725G9300

  • Reported release

    870

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-06-04

  • Closed date

    2015-10-07

  • Last modified date

    2015-10-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    RATL PERF TEST

  • Fixed component ID

    5725G9300

Applicable component levels

  • R800 PSN

       UP

  • R801 PSN

       UP

  • R850 PSN

       UP

  • R851 PSN

       UP

  • R860 PSN

       UP

  • R870 PSN

       UP

  • R871 PSY

       UP



Document information

More support for: Rational Performance Test Server

Software version: 8.7

Reference #: PI42387

Modified date: 07 October 2015