IBM Support

PI41532: TM1 RUNNING WITH WEBSPHERE, OPSCONSOLE: COULD NOT CONNECT TO SERVER, TM1WEB EMPTY SERVER LIST

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APAR status

  • Closed as program error.

Error description

  • ERROR com.ibm.ba.pm.service.opsconsole.tm1.rest.handlers.
    OpsConTM1RealtimeMonitorDataEnhancedHandler  - Could not connect
    to
    server to fetch enhanced monitor data for [id]
    
    Working TM1 Application UIs(Tm1web, OpsConsole, TM1
    Applications) loose
    list of running TM1 Server instances once the TM1 OpsConsole is
    accessed and the inital page is loaded. It also results error
    messages
    being writen to the pmhub.log at a rate of 7MB per minute. The
    error
    message logged every 2 seconds is:
    
    Line 1146: 2015-04-30 15:02:03,004 [WebContainer : 0]  ERROR
    com.ibm.ba.
    pm.service.opsconsole.tm1.rest.handlers.
    OpsConTM1RealtimeMonitorDataEnhancedHandler  - Could not connect
    to
    server to fetch enhanced monitor data for [id] =
    root$$$Sandbox$OperationGroup$$$appduv0027.machine.test.
    group$AdminHost$$$nf retail$TM1Server
    

Local fix

  • Update the Java being used
    a) keytool -import -file
    
    "/opt/ibm/cognos/tm1_64/bin64/ssl/applixca.pem" -keystore
    
    "/opt/IBM/WebSphere/AppServer/java_1.7.1_64/jre/lib/security/cac
    erts"
    -storepass "changeit"
    
    b) add
    
    /opt/IBM/WebSphere/AppServer/plugins/com.ibm.ws.security.crypto.
    jar:/
    opt/IBM/WebSphere/AppServer/plugins/com.ibm.ffdc.jar
    
    to boot class path for server Jre
    
    C)
    
    Open the WebSphere_Java_Home/jre/lib/security/java.security file
    in a
    text editor.
    
    Locate ssl.SocketFactory.provider and
    ssl.ServerSocketFactory.provider
    properties.
    
    Comment out WebSphere socket factories, and uncomment the
    default JSSE
    socket factories as follows:
    
        # Default JSSE socket factories
    
    
    ssl.SocketFactory.provider=com.ibm.jsse2.SSLSocketFactoryImpl
    
    
    ssl.ServerSocketFactory.provider=com.ibm.jsse2.SSLServerSocketFa
    ctor
        yImp l
    
        # WebSphere socket factories (in cryptosf.jar)
    
    
    #ssl.SocketFactory.provider=com.ibm.websphere.ssl.protocol.SSLSo
    cket
        Fact ory
    
    
    #ssl.ServerSocketFactory.provider=com.ibm.websphere.ssl.protocol
    .SSL
        Serv erSocketFactory
    
    Save the file.
    
    Restart Cognos servers.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All Users                                                    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description.                                       *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Cognos TM1 10.2.2 FP4                         *
    ****************************************************************
    

Problem conclusion

  • Code Fix
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI41532

  • Reported component name

    TM1 SERVER

  • Reported component ID

    5724W49SE

  • Reported release

    A22

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-05-21

  • Closed date

    2015-09-17

  • Last modified date

    2015-09-17

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    TM1 SERVER

  • Fixed component ID

    5724W49SE

Applicable component levels

  • RA22 PSN

       UP



Document information

More support for: Cognos TM1
TM1 Server

Software version: A22

Reference #: PI41532

Modified date: 17 September 2015