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PI35247: CRALUU0011F at configure LDAP on non-English locale

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • When IBM Rational License Key Server (RLKS) Administration and
    Reporting Tool (ART) is installed on a non-english locale, LDAP
    configuration cannot be saved with the error 'CRALUU0011F:
    Saving LDAP configuration failed due to some unknown reason,
    contact support team'.
    Since the LDAP configuration fails, users cannot login to ART
    using the LDAP user logins.
    1. Install ART on a non-english locale machine.
    2. Configure ART to an LDAP server by filling in the LDAP
    connection details.
    3. Test connection passes successfully.
    4. Save of LDAP configuration fails with the error CRALUU0011F.
    

Local fix

  • When saving of LDAP configuration fails, follow below steps to
    resolve the issue.
    1. Browse to folder <install
    location>/RLKSAdmin/server/tomcat/conf. You should find a file
    similar to "server-LDAP*.xml".
    2.  Rename  "server.xml" to "server.xml-backup".
    3. Make a copy "server-LDAP*.xml" file and rename it to
    "server.xml"
    4. Browse to folder <install
    location>/RLKSAdmin/server/tomcat/webapps/jts/WEB-INF . You
    should find a file similar to "web-LDAP*.xml".
    5. Rename "web.xml" to web.xml-backup".
    6. Make a copy of  "web-LDAP*.xml" and rename it to "web.xml"
    7. Contact Rational Customer Support to get a utility and
    instructions. Follow the instructions and execute the utility.
    Execution of this utility creates <install
    location>/RLKSAdmin/server/conf/ldapconf.properties file.
    8. Start ART.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * Users using the IBM Rational License Key Server              *
    * Administration and Reporting Tool in non-English             *
    * environments                                                 *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * When IBM Rational License Key Server Administration &        *
    * Reporting Tool is configured to use LDAP User Management, it *
    * fails to restart if the system is running on a non-English   *
    * locale.                                                      *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Upgrade to IBM Rational License Key Server Administration &  *
    * Reporting Tool version 8.1.4.8.                              *
    ****************************************************************
    

Problem conclusion

  • Upgrade to IBM IBM Rational License Key Server Administration &
    Reporting Tool version 8.1.4.8. The LDAP configuration will work
    properly after restart of the tool.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI35247

  • Reported component name

    RATIONAL LICENS

  • Reported component ID

    5648LIC00

  • Reported release

    814

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-02-17

  • Closed date

    2015-06-22

  • Last modified date

    2015-06-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    RATIONAL LICENS

  • Fixed component ID

    5648LIC00

Applicable component levels

  • R814 PSY

       UP



Document information

More support for: Rational License Key Server

Software version: 814

Reference #: PI35247

Modified date: 22 June 2015