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PI34879: RIT FAILS TO START WITH "AN ERROR HAS OCCURRED. SEE THE LOG FILE"

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You can track all active APARs for this component.

APAR status

  • Closed as program error.

Error description

  • RIT fails to start with the following error:
    
    "An error has occurred. See the log file
    <user
    profile>\.rit8\.eclipse\GHTester\workspace\.metadata\.log."
    
    
    WORKAROUND:
    
    1. Delete the <user profile>\.rit8\.eclipse folder.
    2. Re-start RIT
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * All users of Rational Integration Tester working with the    *
    * Eclipse platform.                                            *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * In some situations, a corrupted cache file from the Eclipse  *
    * platform could result in the application failing to start.   *
    * The following error message was displayed:                   *
    *                                                              *
    * An error has occurred. See the log file <user                *
    * profile>\.rit8\.eclipse\GHTester\workspace\.metadata\.log    *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • A fix for this issue was provided in version 8.7.1 of Rational
    Integration Tester. The underlying platform has been upgraded to
    prevent this error.
    

Temporary fix

Comments

APAR Information

  • APAR number

    PI34879

  • Reported component name

    RATL INTEGRA TE

  • Reported component ID

    5725G79IT

  • Reported release

    860

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt

  • Submitted date

    2015-02-12

  • Closed date

    2015-10-08

  • Last modified date

    2015-10-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    RATL INTEGRA TE

  • Fixed component ID

    5725G79IT

Applicable component levels

  • R800 PSN

       UP

  • R801 PSN

       UP

  • R850 PSN

       UP

  • R851 PSN

       UP

  • R860 PSN

       UP

  • R870 PSN

       UP

  • R871 PSY

       UP



Document information

More support for: Rational Test Workbench

Software version: 8.6

Reference #: PI34879

Modified date: 08 October 2015